AM
Anthony M
1 reviews | Active since Apr 2010
20 Sept 2024, 13:41
Unfairly Treated
I only skipped last month premium and my policy was cancelled. After 15 years with them. I wrote an email to seek clearance and understanding and I was only called thus afternoon to be told that I should visit the branch if I have a problem. I'm at work and can't go to the branch now. My policy no: FF*** and it was a funeral cover that I joined in 2010 and later Momentum Life transferred our funeral policy to Metropolitan. Reference no for the complain is *** and the other one is ***0. I believe I was unfairly treated because I have been paying their premiums in time for the past 15 years
Helpful (0)
Replies (1)0
Replies (1)
Metropolitan Life's replyOfficial
23 Sept 2024, 09:33Dear Anthony
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read that your policy has lapsed.
Please note that for this product the policy will only lapse if you have already used all six your premium holiday benefits and exceed the 30-day grace period to pay your premium.
This being said, please do accept our sincere apology for any poor service experienced thus far.
One of our Escalation Specialists will investigate and revert back to you directly as soon as possible.
Regards
Client Care Team.
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read that your policy has lapsed.
Please note that for this product the policy will only lapse if you have already used all six your premium holiday benefits and exceed the 30-day grace period to pay your premium.
This being said, please do accept our sincere apology for any poor service experienced thus far.
One of our Escalation Specialists will investigate and revert back to you directly as soon as possible.
Regards
Client Care Team.
Metropolitan Life's reply23 Sept 2024, 09:33
Official
Dear Anthony
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read that your policy has lapsed.
Please note that for this product the policy will only lapse if you have already used all six your premium holiday benefits and exceed the 30-day grace period to pay your premium.
This being said, please do accept our sincere apology for any poor service experienced thus far.
One of our Escalation Specialists will investigate and revert back to you directly as soon as possible.
Regards
Client Care Team.
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read that your policy has lapsed.
Please note that for this product the policy will only lapse if you have already used all six your premium holiday benefits and exceed the 30-day grace period to pay your premium.
This being said, please do accept our sincere apology for any poor service experienced thus far.
One of our Escalation Specialists will investigate and revert back to you directly as soon as possible.
Regards
Client Care Team.