TN
Thembisile N
1 reviews | Active since Oct 2015
21 Apr 2026, 14:06
Unfair treatment
Lost a family member and have a Funeral cover with Metropolitan that I took years back. Time to claim and am asked for a lot of paperwork that was not explained to me. Supposed to be a beneficiary but not on their documents. Premium was debited without fail but now am given the run around.
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Metropolitan Life's replyOfficial
21 Apr 2026, 14:08Dear Thembisile
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading of the difficulties you have encountered with your claim.
One of our Escalation Specialists will investigate the complaint and revert back to you as soon as possible.
Regards
Metropolitan Client Care Team
Regards
Metropolitan Client Care Team
Metropolitan Life's reply21 Apr 2026, 14:08
Official
Dear Thembisile
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading of the difficulties you have encountered with your claim.
One of our Escalation Specialists will investigate the complaint and revert back to you as soon as possible.
Regards
Metropolitan Client Care Team
Regards
Metropolitan Client Care Team