MZ
Masego Z
1 reviews | Active since Jun 2020
31 Oct 2024, 13:52
Unfair insurance practice
My grandfather had a funeral policy that was taken out by his employer of which was a certain amount however the cover was small so he decided to pay monthly premiums since 1993 to increase the cover amount of which he has been honouring to date. To his surprise when he has to claim for his wife’s passing, they told him that they only amount that he would be able to claim is the one from his employer as the policy is on a “paid up” status. The premiums he paid since 1993 he will not be able to claim which does not make sense. He almost had a heart attack hearing that as he is 86 year old man
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Metropolitan Life's replyOfficial
31 Oct 2024, 14:50Dear Masego
We acknowledge receipt of your complaint.
We are sorry to read about your grandmother's passing. Our sincere condolences go out to you and the family during this time of bereavement.
Regrettably your post does not contain sufficient information in order for us to trace the Paid-up policy for your grandfather that you are referring to, nor what policy we are still collecting premiums for.
One of our Escalation Specialists will be in contact with you shortly in orde to obtain the information necessary to investigate and revert back to you in this regard.
Regards
Client Care Team
We acknowledge receipt of your complaint.
We are sorry to read about your grandmother's passing. Our sincere condolences go out to you and the family during this time of bereavement.
Regrettably your post does not contain sufficient information in order for us to trace the Paid-up policy for your grandfather that you are referring to, nor what policy we are still collecting premiums for.
One of our Escalation Specialists will be in contact with you shortly in orde to obtain the information necessary to investigate and revert back to you in this regard.
Regards
Client Care Team
Metropolitan Life's reply31 Oct 2024, 14:50
Official
Dear Masego
We acknowledge receipt of your complaint.
We are sorry to read about your grandmother's passing. Our sincere condolences go out to you and the family during this time of bereavement.
Regrettably your post does not contain sufficient information in order for us to trace the Paid-up policy for your grandfather that you are referring to, nor what policy we are still collecting premiums for.
One of our Escalation Specialists will be in contact with you shortly in orde to obtain the information necessary to investigate and revert back to you in this regard.
Regards
Client Care Team
We acknowledge receipt of your complaint.
We are sorry to read about your grandmother's passing. Our sincere condolences go out to you and the family during this time of bereavement.
Regrettably your post does not contain sufficient information in order for us to trace the Paid-up policy for your grandfather that you are referring to, nor what policy we are still collecting premiums for.
One of our Escalation Specialists will be in contact with you shortly in orde to obtain the information necessary to investigate and revert back to you in this regard.
Regards
Client Care Team