PN
Pieter N
1 reviews | Active since Mar 2021
26 Mar 2021, 09:45
********* poor service from Metropolitan life
My elderly father and mother has a funeral policy from Metropolitan Life. My father passed away on the 9th of March 2021 and I lodged a claim on the 15th on the 22nd of March I only received feedback that I need to resend some of the documents. I responded the next day. I have followed up several times and every time the call centre agent can see the claim but they do not know what is the holdup but indicates they will escalate it. It seems Metropolitan life is very quick to take you money and very slow to pay out when you try and submit a claim.
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Replies (3)0
Replies (3)
Metropolitan Life's replyOfficial
26 Mar 2021, 10:54Dear Pieter
We acknowledge receipt of your HelloPeter complaint of today.
We are sorry to learn that your father has passed on. Please accept our sincere condolences during this time of bereavement.
We regret to read that you have encountered delays with your claim. We apologize for the delays and any poor service experienced thus far.
One of our Client Care Assessors will investigate and revert back to you as soon as possible
Regards
Client Care Team
We acknowledge receipt of your HelloPeter complaint of today.
We are sorry to learn that your father has passed on. Please accept our sincere condolences during this time of bereavement.
We regret to read that you have encountered delays with your claim. We apologize for the delays and any poor service experienced thus far.
One of our Client Care Assessors will investigate and revert back to you as soon as possible
Regards
Client Care Team
Metropolitan Life's reply26 Mar 2021, 10:54
Official
Dear Pieter
We acknowledge receipt of your HelloPeter complaint of today.
We are sorry to learn that your father has passed on. Please accept our sincere condolences during this time of bereavement.
We regret to read that you have encountered delays with your claim. We apologize for the delays and any poor service experienced thus far.
One of our Client Care Assessors will investigate and revert back to you as soon as possible
Regards
Client Care Team
We acknowledge receipt of your HelloPeter complaint of today.
We are sorry to learn that your father has passed on. Please accept our sincere condolences during this time of bereavement.
We regret to read that you have encountered delays with your claim. We apologize for the delays and any poor service experienced thus far.
One of our Client Care Assessors will investigate and revert back to you as soon as possible
Regards
Client Care Team
PN
Pieter N's updateReviewer Update
31 Mar 2021, 12:07Ok Metropolitan immediately responded on my post here and paid out our claim I feel however that this level of service is just pathetic after numerous attempts to get feedback one only gets a result when conplaining on a public forum.
PN
Pieter N's update31 Mar 2021, 12:07
Reviewer Update
Ok Metropolitan immediately responded on my post here and paid out our claim I feel however that this level of service is just pathetic after numerous attempts to get feedback one only gets a result when conplaining on a public forum.
Metropolitan Life's replyOfficial
31 Mar 2021, 12:39Dear Pieter
Thank you for your additional comments.
Did you know that you can contact us directly to escalate your complaint?
In future, you are welcome to contact us on;
Thank you for your additional comments.
Did you know that you can contact us directly to escalate your complaint?
In future, you are welcome to contact us on;
- Tel 011 505 1576
- email: ***
Regards
Client Care Team
Metropolitan Life's reply31 Mar 2021, 12:39
Official
Dear Pieter
Thank you for your additional comments.
Did you know that you can contact us directly to escalate your complaint?
In future, you are welcome to contact us on;
Thank you for your additional comments.
Did you know that you can contact us directly to escalate your complaint?
In future, you are welcome to contact us on;
- Tel 011 505 1576
- email: ***
Regards
Client Care Team