********* Conduct

My wife's policy ***) matured at the end of February. She handed in her ID and bank statement at the Polokwane branch on the 3rd of March 2021 and she was told the money will be in her account on Friday the 5th of March 2021. Till today the money has not been paid in. When we called the contact centre we are told that we must submit the same documents again. This is totally unacceptable, we want that money paid out today in full or else we will escalate this matter to FSCA.