AM
Alice M
1 reviews | Active since Nov 2021
18 Jun 2022, 06:23
Unauthorized deduction ( continuous *****)
I previously wrote a review about unauthorized debit which occurred in November 2021. I've lodged a complaint regarding the ***** that occurred against my policy. The same incident happened again in June whereby an unauthorized amount was deducted from my policy. I am not sure how long does it going to take for Metropolitan to manage our policies correctly because we trust them with our hard earned money. I need my money to be refunded asap and I am canceling the policy because I don't trust Metropolitan anymore. Please assist me in this matter
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Replies (2)
Metropolitan Life's replyOfficial
20 Jun 2022, 08:27Good day Alice We acknowledge receipt of your complaint sent through the Hellopeter platform. We sincerely apologize for the difficulty that you have encountered with regards to the unauthorized debits. We pride ourselves on delivering exceptional and unique service to our clients and we sincerely apologize for the inconvenience. One of our Client Care Assessors will investigate the matter and revert back to you as soon as possible.
Regards Client Care Team
Regards Client Care Team
Best regards,
Metropolitan Life's reply20 Jun 2022, 08:27
Official
Good day Alice We acknowledge receipt of your complaint sent through the Hellopeter platform. We sincerely apologize for the difficulty that you have encountered with regards to the unauthorized debits. We pride ourselves on delivering exceptional and unique service to our clients and we sincerely apologize for the inconvenience. One of our Client Care Assessors will investigate the matter and revert back to you as soon as possible.
Regards Client Care Team
Regards Client Care Team
Best regards,
Metropolitan Life's replyOfficial
20 Jun 2022, 10:11Dear Oupa
We acknowledge receipt of your complaint.
We truly regret learning of your negative service experience. Please accept our sincere apology for the experience.
One of our Client Care assessor will investigate the matter and revert back to you.
Regards
Client Care Teams
We acknowledge receipt of your complaint.
We truly regret learning of your negative service experience. Please accept our sincere apology for the experience.
One of our Client Care assessor will investigate the matter and revert back to you.
Regards
Client Care Teams
Best regards,
Metropolitan Life's reply20 Jun 2022, 10:11
Official
Dear Oupa
We acknowledge receipt of your complaint.
We truly regret learning of your negative service experience. Please accept our sincere apology for the experience.
One of our Client Care assessor will investigate the matter and revert back to you.
Regards
Client Care Teams
We acknowledge receipt of your complaint.
We truly regret learning of your negative service experience. Please accept our sincere apology for the experience.
One of our Client Care assessor will investigate the matter and revert back to you.
Regards
Client Care Teams
Best regards,