WK
William K
1 reviews | Active since Oct 2017
22 Jul 2025, 12:29
Unauthorized debit orders
I have never had any policy with momentum but to my surprise they have debited my bank account. I really need to get assistance with this as I don't understand the reason for them to go and take my money when I don't have any policy with them
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Replies (2)WK
William K's updateReviewer Update
22 Jul 2025, 11:55Momentum metropolitan
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WK
William K's update22 Jul 2025, 11:55
Reviewer Update
Momentum metropolitan
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Metropolitan Life's replyOfficial
22 Jul 2025, 14:11Dear William
We acknowledge receipt of your complaint on HelloPeter.
At Metropolitan, we are committed to helping our clients thrive, and we’re truly sorry to hear about your unauthorized deduction.
Regrettably there are always ************ people that wish to de***** our clients and the company.
We have a zero-tolerance approach to *****. We rely on our clients to blow the whistle on any such ********** activities in order to investigate and take the appropriate disciplinary actions to prevent a recurrence of such a nature in future.
You may be asked to submit the following ***** requirements:· A sworn affidavit· Certified copy of your ID document· Copy of your salary statement/bank statement as proof of the deduction · Proof of bank details (to facilitate the refund, if any)
We would like to thank you for your diligence in reporting the matter to us and affording us the opportunity to eradicate such ********* behavior.
Regards
Metropolitan Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
At Metropolitan, we are committed to helping our clients thrive, and we’re truly sorry to hear about your unauthorized deduction.
Regrettably there are always ************ people that wish to de***** our clients and the company.
We have a zero-tolerance approach to *****. We rely on our clients to blow the whistle on any such ********** activities in order to investigate and take the appropriate disciplinary actions to prevent a recurrence of such a nature in future.
You may be asked to submit the following ***** requirements:· A sworn affidavit· Certified copy of your ID document· Copy of your salary statement/bank statement as proof of the deduction · Proof of bank details (to facilitate the refund, if any)
We would like to thank you for your diligence in reporting the matter to us and affording us the opportunity to eradicate such ********* behavior.
Regards
Metropolitan Client Care Team
Metropolitan Life's reply22 Jul 2025, 14:11
Official
Dear William
We acknowledge receipt of your complaint on HelloPeter.
At Metropolitan, we are committed to helping our clients thrive, and we’re truly sorry to hear about your unauthorized deduction.
Regrettably there are always ************ people that wish to de***** our clients and the company.
We have a zero-tolerance approach to *****. We rely on our clients to blow the whistle on any such ********** activities in order to investigate and take the appropriate disciplinary actions to prevent a recurrence of such a nature in future.
You may be asked to submit the following ***** requirements:· A sworn affidavit· Certified copy of your ID document· Copy of your salary statement/bank statement as proof of the deduction · Proof of bank details (to facilitate the refund, if any)
We would like to thank you for your diligence in reporting the matter to us and affording us the opportunity to eradicate such ********* behavior.
Regards
Metropolitan Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
At Metropolitan, we are committed to helping our clients thrive, and we’re truly sorry to hear about your unauthorized deduction.
Regrettably there are always ************ people that wish to de***** our clients and the company.
We have a zero-tolerance approach to *****. We rely on our clients to blow the whistle on any such ********** activities in order to investigate and take the appropriate disciplinary actions to prevent a recurrence of such a nature in future.
You may be asked to submit the following ***** requirements:· A sworn affidavit· Certified copy of your ID document· Copy of your salary statement/bank statement as proof of the deduction · Proof of bank details (to facilitate the refund, if any)
We would like to thank you for your diligence in reporting the matter to us and affording us the opportunity to eradicate such ********* behavior.
Regards
Metropolitan Client Care Team