1 reviews | Active since Jan 2021
Unauthorised deductions from Persal
My salary advices for the past four months shows deduction of R459 from Metropolitan life, these deductions were unauthorized. I therefore contacted the above mentioned company making them aware of my case. One of The consultants who assisted me said I must send through my payslips, sworn affidavit and my bank statement. I therefore comp****. A month later after making endless calls to the institution, one of their forensic consultants called me to ask questions regarding the policy, he then concluded that this is a case of ***** and recommend that I get my full refund. However till this day I have not received my full refund. Each time I call them I'm being sent from pillar to post. Even when I ask for communication to be shared through emails, they refuse and say it's an internal matter. It's alarming that I was told that it's an internal matter although as an external party I'm involved and the one who is affected by this matter. I would not recommend this institution to anyone, with their poor service. I'm stuck with a problem because one of their employees took out a policy using my name *****ulently. Now I'm the one suffering the consequences.
It's so exhausting to make follow ups which are not being attended to, it costs even more more money to make phone calls that are not leading to anything.
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading that you have encountered a poor client service experience when following up on your complaint about the unauthorized deductions on your salary.
At Metropolitan we have a zero-tolerance approach to ***** and take these allegations seriously.
- Once ***** is confirmed we institute the appropriate disciplinary actions to prevent a recurrence of a similar nature in future and this may include debarment.
- As such, we do need to ensure a thorough investigation is done and that we gather the appropriate evidence as well.
An investigation of this nature is sensitive and unfortunately takes quite some time. We cannot confirm the outcome of the investigation until the investigation is concluded. We do apologise if this was not explained to you.
One of our Escalation Specialists will investigate and follow up with our Forensics team until the investigation is concluded and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading that you have encountered a poor client service experience when following up on your complaint about the unauthorized deductions on your salary.
At Metropolitan we have a zero-tolerance approach to ***** and take these allegations seriously.
- Once ***** is confirmed we institute the appropriate disciplinary actions to prevent a recurrence of a similar nature in future and this may include debarment.
- As such, we do need to ensure a thorough investigation is done and that we gather the appropriate evidence as well.
An investigation of this nature is sensitive and unfortunately takes quite some time. We cannot confirm the outcome of the investigation until the investigation is concluded. We do apologise if this was not explained to you.
One of our Escalation Specialists will investigate and follow up with our Forensics team until the investigation is concluded and revert back to you as soon as possible.
Regards
Client Care Team
Regards
Puleng Tshabalala
Regards
Puleng Tshabalala