1 reviews | Active since Feb 2021
Unauthorised Deduction and Outstanding Refund
I am writing to formally lodge a complaint regarding an unauthorised policy deduction from my salary.
In September 2025, when I checked my payslip, I noticed a deduction of R1,948 for a Metropolitan policy that I did not authorise. I immediately contacted your client centre and reported the matter. I clearly stated that I do not know the person who opened the policy on my behalf and that I never gave consent.
I was advised to submit an affidavit, which I duly provided. Since then, I have followed up several times to enquire about the progress. Each time, I am informed that the matter is still with the forensic investigators. Unfortunately, no clear feedback, timeline, or resolution has been provided.
This ongoing delay is causing me financial inconvenience and distress. The deduction was ********, and I request Immediate refund of the full amount of R1,948.
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading of your unauthorized deduction.
Regrettably there are always ************ people that wish to de***** our clients and the company.
We have a zero-tolerance approach to *****. We rely on our clients to blow the whistle on any such ********** activities in order to investigate and take the appropriate disciplinary actions to prevent a recurrence of such a nature in future.
If you have not already submitted ***** requirements, you may be asked to submit the following ***** requirements: · A sworn affidavit · Certified copy of your ID document · Copy of your salary statement/bank statement as proof of the deduction · Proof of bank details (to facilitate the refund, if any)
We would like to thank you for your diligence in reporting the matter to us and affording us the opportunity to eradicate such ********* behavior.
#What matters to you, matters to us!
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading of your unauthorized deduction.
Regrettably there are always ************ people that wish to de***** our clients and the company.
We have a zero-tolerance approach to *****. We rely on our clients to blow the whistle on any such ********** activities in order to investigate and take the appropriate disciplinary actions to prevent a recurrence of such a nature in future.
If you have not already submitted ***** requirements, you may be asked to submit the following ***** requirements: · A sworn affidavit · Certified copy of your ID document · Copy of your salary statement/bank statement as proof of the deduction · Proof of bank details (to facilitate the refund, if any)
We would like to thank you for your diligence in reporting the matter to us and affording us the opportunity to eradicate such ********* behavior.
#What matters to you, matters to us!
Regards
Client Care Team