ZM
Zanele M
1 reviews | Active since Oct 2021
24 Jul 2025, 16:07
Unauthorised debit from metropolitan
To my suprise. When I checked my payslip I saw that metropolitan deducted money on my parcel. I have no policy with metropolitan and no has contacted me regarding this. I want to know how a policy was opened without my knowledge and how did the advisor get my p****l number which is very confidential. No verification or authentication was made, no one called to authorise this yet you go ahead and deduct my money. I have tried to call your call centre and I can’t reach a consultant, all options are automated and it’s about self service. Please call me asap and refund me my money. ***
Helpful (0)
Replies (5)0
Replies (5)
Metropolitan Life's replyOfficial
24 Jul 2025, 17:51 Dear Zanele
We acknowledge receipt of your complaint on HelloPeter.
At Metropolitan, we are committed to helping our clients thrive, and we’re truly sorry to hear about your unauthorized deduction.
Regrettably there are always ************ people that wish to de***** our clients and the company.
We have a zero-tolerance approach to *****. We rely on our clients to blow the whistle on any such ********** activities in order to investigate and take the appropriate disciplinary actions to prevent a recurrence of such a nature in future.
You may be asked to submit the following ***** requirements: · A sworn affidavit · Certified copy of your ID document · Copy of your salary statement/bank statement as proof of the deduction · Proof of bank details (to facilitate the refund, if any)
We would like to thank you for your diligence in reporting the matter to us and affording us the opportunity to eradicate such ********* behavior.
Regards
Metropolitan Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
At Metropolitan, we are committed to helping our clients thrive, and we’re truly sorry to hear about your unauthorized deduction.
Regrettably there are always ************ people that wish to de***** our clients and the company.
We have a zero-tolerance approach to *****. We rely on our clients to blow the whistle on any such ********** activities in order to investigate and take the appropriate disciplinary actions to prevent a recurrence of such a nature in future.
You may be asked to submit the following ***** requirements: · A sworn affidavit · Certified copy of your ID document · Copy of your salary statement/bank statement as proof of the deduction · Proof of bank details (to facilitate the refund, if any)
We would like to thank you for your diligence in reporting the matter to us and affording us the opportunity to eradicate such ********* behavior.
Regards
Metropolitan Client Care Team
Metropolitan Life's reply24 Jul 2025, 17:51
Official
Dear Zanele
We acknowledge receipt of your complaint on HelloPeter.
At Metropolitan, we are committed to helping our clients thrive, and we’re truly sorry to hear about your unauthorized deduction.
Regrettably there are always ************ people that wish to de***** our clients and the company.
We have a zero-tolerance approach to *****. We rely on our clients to blow the whistle on any such ********** activities in order to investigate and take the appropriate disciplinary actions to prevent a recurrence of such a nature in future.
You may be asked to submit the following ***** requirements: · A sworn affidavit · Certified copy of your ID document · Copy of your salary statement/bank statement as proof of the deduction · Proof of bank details (to facilitate the refund, if any)
We would like to thank you for your diligence in reporting the matter to us and affording us the opportunity to eradicate such ********* behavior.
Regards
Metropolitan Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
At Metropolitan, we are committed to helping our clients thrive, and we’re truly sorry to hear about your unauthorized deduction.
Regrettably there are always ************ people that wish to de***** our clients and the company.
We have a zero-tolerance approach to *****. We rely on our clients to blow the whistle on any such ********** activities in order to investigate and take the appropriate disciplinary actions to prevent a recurrence of such a nature in future.
You may be asked to submit the following ***** requirements: · A sworn affidavit · Certified copy of your ID document · Copy of your salary statement/bank statement as proof of the deduction · Proof of bank details (to facilitate the refund, if any)
We would like to thank you for your diligence in reporting the matter to us and affording us the opportunity to eradicate such ********* behavior.
Regards
Metropolitan Client Care Team
ZM
Zanele M's updateReviewer Update
26 Jul 2025, 12:48Please provide me with your number and email address to send all those things. The numbers on your website don’t take me to consultants, it’s self service.
ZM
Zanele M's update26 Jul 2025, 12:48
Reviewer Update
Please provide me with your number and email address to send all those things. The numbers on your website don’t take me to consultants, it’s self service.
Metropolitan Life's replyOfficial
28 Jul 2025, 10:23Dear Zanele
Thank you for your additional comment.
Our email address is:
Our Escalation specialist will be in contact shortly, to provide you with their direct email address
Regards
Client Care Team
Thank you for your additional comment.
Our email address is:
- for service requests: ***
- for complaints: ***
Our Escalation specialist will be in contact shortly, to provide you with their direct email address
Regards
Client Care Team
Metropolitan Life's reply28 Jul 2025, 10:23
Official
Dear Zanele
Thank you for your additional comment.
Our email address is:
Our Escalation specialist will be in contact shortly, to provide you with their direct email address
Regards
Client Care Team
Thank you for your additional comment.
Our email address is:
- for service requests: ***
- for complaints: ***
Our Escalation specialist will be in contact shortly, to provide you with their direct email address
Regards
Client Care Team
Metropolitan Life's replyOfficial
28 Jul 2025, 11:03Dear Zanele
Thank you for yoru additional post.
We will forward the email to this address.
Regards
Cleint Care Team
Thank you for yoru additional post.
We will forward the email to this address.
Regards
Cleint Care Team
Metropolitan Life's reply28 Jul 2025, 11:03
Official
Dear Zanele
Thank you for yoru additional post.
We will forward the email to this address.
Regards
Cleint Care Team
Thank you for yoru additional post.
We will forward the email to this address.
Regards
Cleint Care Team
Metropolitan Life's replyOfficial
20 Aug 2025, 11:05Dear Zanele
Please check your emails and respond to my email that I sent a few minutes back.
Regards
Client Care team
Please check your emails and respond to my email that I sent a few minutes back.
Regards
Client Care team
Metropolitan Life's reply20 Aug 2025, 11:05
Official
Dear Zanele
Please check your emails and respond to my email that I sent a few minutes back.
Regards
Client Care team
Please check your emails and respond to my email that I sent a few minutes back.
Regards
Client Care team