Unathorised Funeral Policy Opened Against My Name

I feel so disturbed by the service am currently exposed to from Metropolitan Life. I opened my first Funeral cover in January 2016 and never missed a payment and they are debiting directly from my work and I see deductions on my Payslip.

July 2021 When I received my Salary Payment I noted their monthly deduction is nearly double normal payment. I immediately called their service consultant number to find out what is going on and I was told of the new Policy that was implemented 01st July 2021 and that its also a Funeral Cover. I requested my policies on Metropolitan Whatsapp number and indeed realised the other policy that I was not aware of.

I called them again to request cancellation of that funeral policy I wasnt aware of and refund on the deducted amount. The Consultant told Me to go and seek Affidavit from SAPS that I didnt Authorise the New Funeral Policy, Certified ID Copy, Bank Statement and Payslip showing deduction and I did sent them to Metropolitan and got response that they will come back to Me in 48hours, that was on the 03/08/2021 and they never came back to Me.

Metropolitan didnt come back to Me as Promised from their auto response within that 48hours and I continue to call following Up on the Issue after every two days to get progress

On the 13th August 2021, after calling I got an email from a Consultant requesting my Bank statement for REFUND and I immediately send it. As Usual I didnt get any correspondence from them and whenever I call their Service Consultants am told they are still going to come back to Me.

Kindly note, I use airtime to Call them and wait for sometime and its actually costing more money from my side but still I call to find out about the issue.

I called another Service Consultant to check if the Unauthorised Policy is cancelled and requested it to be cancelled if not but was told they will send request for cancellation

Today (2021/08/22) I checked my Salary Statement and Metropolitan Life Ltd deducted the money again for this month. My concern is Why do they do this to their clients?

I am so disappointed that For Five Years, 5 Months relationship I have with Metropolitan Life they just fail to resolve my issue, irrespective of that they can see that some colleague in their company opened Me an Unathorised policy .

No Normal Person can have two funeral covers, same Insurance Company, Same Beneficiaries of the currently running five years policy but different amounts of money to be Paid.

Metropolitan must Do the Right thing and Sort Out this Unathorised Policy issue Opened with my name, Share their investigation Progress with Me as their Client as this is depressing to have unresolved money matters in this critical period of Covid19 and economic challenges.

I am very Unhappy with their Service right now