Unacceptable/pathetic service

After many years with the Metropolitan Life Retirement Annuity Fund, last year i ‘withdrawn’ from their Retirement Annuity Fund Membership. They ignor your emails consistantly and when you phone their call centre to enquire they ask a ridiculouse amount of security questions and then they can't give you answers. Even though i have cancelled/withdrawn from them, on the 3rd January 2024 they continued to debited my bank account. Emailing them to refunded and have all future Metropolitan ‘debit orders’ stopped immediatly, are being blatantly ignored. They do not respond to email communications, I get no read reciept, refence number or any autoresponse that Metropolitan recieved my emails. I am disappointed in their terrible service, I would advise anyone to stay away.