PK
Pieter K

1 reviews | Active since Oct 2022

24 Mar 2026, 08:05

Unacceptable Service and Misleading Promises

I am beyond frustrated and extremely disappointed with the level of service we have received from your company.

Quite frankly, your service has been shocking. You advertise efficiency, support, and reliability, but when it actually matters, you fail completely. The promises you make in your adverti*****ts are clearly empty, and my experience proves that they cannot be trusted.

We have been met with constant delays, poor communication, and outright incompetence. No one takes responsibility, no one follows through, and I am left to chase answers that should have been provided without question. This is not just poor service—it is a complete disregard for your clients.

What makes this worse is that this situation required urgency and professionalism, yet your company has shown neither. At a time when your promises were supposed to mean something, you have done nothing but create more stress and frustration.

This is beyond unacceptable.

0
Replies (1)
Metropolitan Life
Metropolitan Life's reply24 Mar 2026, 08:44
Official
Dear Pieter Knox,

We acknowledge receipt of your complaint on HelloPeter.
  
We always strive to serve all our clients well and regret reading of the difficulties you have encountered. 
  One of our Escalation Specialists will investigate and revert back to you as soon as possible.
  
 Regards
 
Metropolitan Client Care Team