UNACCEPTABLE SERVICE

<p>end of april a lady came at my work place helped me to open a funeral cover and a savings policy, up to date have never seen my contract when call her she keeps saying your place is too far we post it asked for an emailed copy so can atleast see if all is captured corectly and also the terms and conditions still ddnt get anything, then called your customer service very useless consultant answered my call asked for a emailed copy he said its nt posible mean that hilarious then asked the guy to please cancel both my policies with imidiate effect he was more than happy to do that then few minutes later got a message saying my contacts has been updated called again following day in august then another useless person answered explained then asked for my policies to be cancelled asap he agreed even sent emails through then asked the procedures of geting a refund he assured me will full amount from may til july submited my payslips bank statement As requested still nothing ws done called again and spoke to a useless lady who put me on hold for over 10 minutes wth no explanation, she then said they pay bek the money she does nt know why then asked for the head office number she ddnt provide. aftr few minutes got amsg of cancellation bt for one policy only caled again spoke to her to say lady u cnceld one policy nd its two she said its both policies nw got a refund of one policy for the month of august only were my money for the 2nd policy and the est of the months?? old mutual is way better than this dirty service received from your guys. get people who are willing to assist, starting from the recruters who go to work places they are very useless</p>