Unacceptable Delay and Lack of Feedback on Article 14 Transfer

I am writing to express my deep dissatisfaction with the level of service I have received regarding my Article 14 transfer request, which was initiated in February 2025 and remains unresolved to date.

Despite the significant time that has elapsed, there has been no meaningful progress in transferring the proceeds to Glacier. I contacted your call centre on Friday to inquire about the delay, and the agent informed me that an email had been sent to the consultant handling my case, requesting that they provide feedback. However, I have yet to receive any response—not even an acknowledgement.

This level of service is completely unacceptable. The lack of communication and accountability is highly unprofessional, and it has left me with no clarity or assurance on the status of my funds.

I urge you to prioritise this matter and provide me with an immediate update. Kindly escalate this issue to the relevant department and ensure that I receive proper feedback and resolution without further delay.