MN
Malcolm N
1 reviews | Active since Dec 2016
19 May 2020, 12:24
Unacceptable and unprofessional level of service
My neighbour, an 80 year old gentleman, whose wife passed on just over a month ago, has had no assistance from Metropolitan Life with regard to the funeral policy. Metropolitan, in this day and age and under the current lockdown restrictions, expect clients to visit an office of theirs for assistance. Unacceptable and unprofessional level of service. I know who not to take policies with!
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Metropolitan Life's replyOfficial
19 May 2020, 12:39Dear Malcolm Naidoo
We refer to your HelloPeter post of today.
We regret to learn that your neighbor is experiencing trouble submitting a claim with us.
It is simply not true that visiting our branch office is the only way to submit a claim.
We receive claim document that are electronically submitted to us for processing of claims on a daily basis.
We also try to process claims as paperless as possible, by verifying as much as we can digitally, if the claim allows for it.
Some of our older clients are not comfortable or don't necessarily have much access to facilities/tools to transmit requirements digitally and this is where our branch offices are crucial in providing assistance.
One of our Client Care Assessors will be contacting you directly, for your neighbor's details, so that we may contact him to ease the process of claiming, as far as possible.
Regards
Client Care Team
We refer to your HelloPeter post of today.
We regret to learn that your neighbor is experiencing trouble submitting a claim with us.
It is simply not true that visiting our branch office is the only way to submit a claim.
We receive claim document that are electronically submitted to us for processing of claims on a daily basis.
We also try to process claims as paperless as possible, by verifying as much as we can digitally, if the claim allows for it.
Some of our older clients are not comfortable or don't necessarily have much access to facilities/tools to transmit requirements digitally and this is where our branch offices are crucial in providing assistance.
One of our Client Care Assessors will be contacting you directly, for your neighbor's details, so that we may contact him to ease the process of claiming, as far as possible.
Regards
Client Care Team
Metropolitan Life's reply19 May 2020, 12:39
Official
Dear Malcolm Naidoo
We refer to your HelloPeter post of today.
We regret to learn that your neighbor is experiencing trouble submitting a claim with us.
It is simply not true that visiting our branch office is the only way to submit a claim.
We receive claim document that are electronically submitted to us for processing of claims on a daily basis.
We also try to process claims as paperless as possible, by verifying as much as we can digitally, if the claim allows for it.
Some of our older clients are not comfortable or don't necessarily have much access to facilities/tools to transmit requirements digitally and this is where our branch offices are crucial in providing assistance.
One of our Client Care Assessors will be contacting you directly, for your neighbor's details, so that we may contact him to ease the process of claiming, as far as possible.
Regards
Client Care Team
We refer to your HelloPeter post of today.
We regret to learn that your neighbor is experiencing trouble submitting a claim with us.
It is simply not true that visiting our branch office is the only way to submit a claim.
We receive claim document that are electronically submitted to us for processing of claims on a daily basis.
We also try to process claims as paperless as possible, by verifying as much as we can digitally, if the claim allows for it.
Some of our older clients are not comfortable or don't necessarily have much access to facilities/tools to transmit requirements digitally and this is where our branch offices are crucial in providing assistance.
One of our Client Care Assessors will be contacting you directly, for your neighbor's details, so that we may contact him to ease the process of claiming, as far as possible.
Regards
Client Care Team