Unable to Contacto Momentum
I have funeral cover with Momentum, I struggle every time I have to update my policy with them. I sent an e-mail, it is a week later and they have not responded.
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Replies (3)0
Replies (3)
Metropolitan Life's replyOfficial
07 Sept 2019, 15:48Thank you for taking the time to inform us of your concerns. We will contact you on Monday to obtain your policy spesific information so that we can investigate the matter.
Kind regards
CK
Kind regards
CK
Metropolitan Life's reply07 Sept 2019, 15:48
Official
Thank you for taking the time to inform us of your concerns. We will contact you on Monday to obtain your policy spesific information so that we can investigate the matter.
Kind regards
CK
Kind regards
CK
Metropolitan Life's replyOfficial
09 Sept 2019, 09:52I am truly sorry that you did not receive the level of service you expected.
Kindly note that your Momentum Funeral Facility is administered by our New Markets Contact Centre at the following contact details: Tel: ***or ***email *** or *** SMS (Claims): 31094SMS (Other): 31096Fax: ***
An administrator will be contacting you shortly.
Kind regards
CK
Kindly note that your Momentum Funeral Facility is administered by our New Markets Contact Centre at the following contact details: Tel: ***or ***email *** or *** SMS (Claims): 31094SMS (Other): 31096Fax: ***
An administrator will be contacting you shortly.
Kind regards
CK
Metropolitan Life's reply09 Sept 2019, 09:52
Official
I am truly sorry that you did not receive the level of service you expected.
Kindly note that your Momentum Funeral Facility is administered by our New Markets Contact Centre at the following contact details: Tel: ***or ***email *** or *** SMS (Claims): 31094SMS (Other): 31096Fax: ***
An administrator will be contacting you shortly.
Kind regards
CK
Kindly note that your Momentum Funeral Facility is administered by our New Markets Contact Centre at the following contact details: Tel: ***or ***email *** or *** SMS (Claims): 31094SMS (Other): 31096Fax: ***
An administrator will be contacting you shortly.
Kind regards
CK
Metropolitan Life's replyOfficial
09 Sept 2019, 13:01Dear Nthabiseng
We refer to your HelloPeter post of last week, referred to us by our Momentum counterparts.
After Momentum and Metropolitan merged to form MMI Holdings in 2011 (newly re-named to Momentum Metropolitan as recently as last month), we consolidated business where product offerings overlapped.
As such, Momentum took over administration of Metropolitan Odyssey policies and Metropolitan took over the administration of Momentum Aspire policies..
Your Momentum Funeral Facility is part of the Momentum Aspire product range that is administered at metropolitan's New Markets Client Services Contact Centre and Claims divisions.
One of our friendly Client Services Consultants has alreay been in contact with you earlier.
Our contact details are still the same as in your SOB & KFD.
We will however also email them to you again, so that you have our contact details on hand electronically, for ease of reference.
Regards
Client Care Team
We refer to your HelloPeter post of last week, referred to us by our Momentum counterparts.
After Momentum and Metropolitan merged to form MMI Holdings in 2011 (newly re-named to Momentum Metropolitan as recently as last month), we consolidated business where product offerings overlapped.
As such, Momentum took over administration of Metropolitan Odyssey policies and Metropolitan took over the administration of Momentum Aspire policies..
Your Momentum Funeral Facility is part of the Momentum Aspire product range that is administered at metropolitan's New Markets Client Services Contact Centre and Claims divisions.
One of our friendly Client Services Consultants has alreay been in contact with you earlier.
Our contact details are still the same as in your SOB & KFD.
We will however also email them to you again, so that you have our contact details on hand electronically, for ease of reference.
Regards
Client Care Team
Metropolitan Life's reply09 Sept 2019, 13:01
Official
Dear Nthabiseng
We refer to your HelloPeter post of last week, referred to us by our Momentum counterparts.
After Momentum and Metropolitan merged to form MMI Holdings in 2011 (newly re-named to Momentum Metropolitan as recently as last month), we consolidated business where product offerings overlapped.
As such, Momentum took over administration of Metropolitan Odyssey policies and Metropolitan took over the administration of Momentum Aspire policies..
Your Momentum Funeral Facility is part of the Momentum Aspire product range that is administered at metropolitan's New Markets Client Services Contact Centre and Claims divisions.
One of our friendly Client Services Consultants has alreay been in contact with you earlier.
Our contact details are still the same as in your SOB & KFD.
We will however also email them to you again, so that you have our contact details on hand electronically, for ease of reference.
Regards
Client Care Team
We refer to your HelloPeter post of last week, referred to us by our Momentum counterparts.
After Momentum and Metropolitan merged to form MMI Holdings in 2011 (newly re-named to Momentum Metropolitan as recently as last month), we consolidated business where product offerings overlapped.
As such, Momentum took over administration of Metropolitan Odyssey policies and Metropolitan took over the administration of Momentum Aspire policies..
Your Momentum Funeral Facility is part of the Momentum Aspire product range that is administered at metropolitan's New Markets Client Services Contact Centre and Claims divisions.
One of our friendly Client Services Consultants has alreay been in contact with you earlier.
Our contact details are still the same as in your SOB & KFD.
We will however also email them to you again, so that you have our contact details on hand electronically, for ease of reference.
Regards
Client Care Team