ET
Elvis T
1 reviews | Active since Oct 2024
09 Oct 2024, 12:42
*****ulent Policy
Life Cover was opened *****ulently without my conset using my persal number. Spoke to one of the agents in vanderbijpark branch, advised to open a case and I did so. With no luck, I still haven't been refunded all paid premiums it's been four months now. What a poor service 😢😔🥵
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Replies (3)
Metropolitan Life's replyOfficial
09 Oct 2024, 13:09 Dear Elvis
We acknowledge receipt of your post via the Hello Peter platform.
We strive to provide our client with unsurpassed customer service, and it is with regret that we have been made aware of the problems that you experienced regarding this situation.
One of our Escalation Specialist will investigate and revert to you shortly.
Kind Regards
Client Care Team
We acknowledge receipt of your post via the Hello Peter platform.
We strive to provide our client with unsurpassed customer service, and it is with regret that we have been made aware of the problems that you experienced regarding this situation.
One of our Escalation Specialist will investigate and revert to you shortly.
Kind Regards
Client Care Team
Metropolitan Life's reply09 Oct 2024, 13:09
Official
Dear Elvis
We acknowledge receipt of your post via the Hello Peter platform.
We strive to provide our client with unsurpassed customer service, and it is with regret that we have been made aware of the problems that you experienced regarding this situation.
One of our Escalation Specialist will investigate and revert to you shortly.
Kind Regards
Client Care Team
We acknowledge receipt of your post via the Hello Peter platform.
We strive to provide our client with unsurpassed customer service, and it is with regret that we have been made aware of the problems that you experienced regarding this situation.
One of our Escalation Specialist will investigate and revert to you shortly.
Kind Regards
Client Care Team
ET
Elvis T's updateReviewer Update
09 Oct 2024, 15:31I cannot wait any longer. THANK YOU..
ET
Elvis T's update09 Oct 2024, 15:31
Reviewer Update
I cannot wait any longer. THANK YOU..
Metropolitan Life's replyOfficial
09 Oct 2024, 16:14Dear Elvis
We will provide feedback once our investigation is being finalised. We thank you for your patience.
Kind Regards
Client Care Team
We will provide feedback once our investigation is being finalised. We thank you for your patience.
Kind Regards
Client Care Team
Metropolitan Life's reply09 Oct 2024, 16:14
Official
Dear Elvis
We will provide feedback once our investigation is being finalised. We thank you for your patience.
Kind Regards
Client Care Team
We will provide feedback once our investigation is being finalised. We thank you for your patience.
Kind Regards
Client Care Team