IM
Izy M
1 reviews | Active since Mar 2016
30 May 2024, 14:09
*****ulent policy by Excellent Piyoyo
How can you allow *****ulent policies to be opened by one of your employees?
You are refusing to reimburse my sister her kids money which you *****ulently took without her consent!
The person who approved the policy could not see the loopholes?
Thanks to you, my sister is depressed!
Helpful (0)
Replies (2)0
Replies (2)
Metropolitan Life's replyOfficial
30 May 2024, 15:47Dear Sithembile
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read that your sister seems to have experienced an unauthorized deduction.
At Metropolitan we have a zero-tolerance approach to ***** and do our utmost to eradicate such behavior and rely on our valued clients to blow the whistle on any such ********* activities.
Unfortunately your post does not contain sufficient information for us to trace the policy in question.
One of our Escalation Specialists will reach out to you shortly to obtain more information in order to investigate and resolve the complaint.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read that your sister seems to have experienced an unauthorized deduction.
At Metropolitan we have a zero-tolerance approach to ***** and do our utmost to eradicate such behavior and rely on our valued clients to blow the whistle on any such ********* activities.
Unfortunately your post does not contain sufficient information for us to trace the policy in question.
One of our Escalation Specialists will reach out to you shortly to obtain more information in order to investigate and resolve the complaint.
Regards
Client Care Team
Metropolitan Life's reply30 May 2024, 15:47
Official
Dear Sithembile
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read that your sister seems to have experienced an unauthorized deduction.
At Metropolitan we have a zero-tolerance approach to ***** and do our utmost to eradicate such behavior and rely on our valued clients to blow the whistle on any such ********* activities.
Unfortunately your post does not contain sufficient information for us to trace the policy in question.
One of our Escalation Specialists will reach out to you shortly to obtain more information in order to investigate and resolve the complaint.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read that your sister seems to have experienced an unauthorized deduction.
At Metropolitan we have a zero-tolerance approach to ***** and do our utmost to eradicate such behavior and rely on our valued clients to blow the whistle on any such ********* activities.
Unfortunately your post does not contain sufficient information for us to trace the policy in question.
One of our Escalation Specialists will reach out to you shortly to obtain more information in order to investigate and resolve the complaint.
Regards
Client Care Team
Metropolitan Life's replyOfficial
30 May 2024, 15:59Dear Sithembile
Thank you for your additional comments, which have allowed us to trace the policy in question.
Please note that your sister previously instructed us to cancel the plan in her name. We processed the cancellation from inception date and advised her to submit refund requirements. These were only received today and we are in direct communication with her to arrange this refund.
She has also indicated that she doesn't have the relative that was insured on the plan, thereby indicating it may have been a ********** policy. We have asked her to submit the ***** investigation requirements.
We will revert directly to your sister in this regard.
Regards
Client Care Team.
Thank you for your additional comments, which have allowed us to trace the policy in question.
Please note that your sister previously instructed us to cancel the plan in her name. We processed the cancellation from inception date and advised her to submit refund requirements. These were only received today and we are in direct communication with her to arrange this refund.
She has also indicated that she doesn't have the relative that was insured on the plan, thereby indicating it may have been a ********** policy. We have asked her to submit the ***** investigation requirements.
We will revert directly to your sister in this regard.
Regards
Client Care Team.
Metropolitan Life's reply30 May 2024, 15:59
Official
Dear Sithembile
Thank you for your additional comments, which have allowed us to trace the policy in question.
Please note that your sister previously instructed us to cancel the plan in her name. We processed the cancellation from inception date and advised her to submit refund requirements. These were only received today and we are in direct communication with her to arrange this refund.
She has also indicated that she doesn't have the relative that was insured on the plan, thereby indicating it may have been a ********** policy. We have asked her to submit the ***** investigation requirements.
We will revert directly to your sister in this regard.
Regards
Client Care Team.
Thank you for your additional comments, which have allowed us to trace the policy in question.
Please note that your sister previously instructed us to cancel the plan in her name. We processed the cancellation from inception date and advised her to submit refund requirements. These were only received today and we are in direct communication with her to arrange this refund.
She has also indicated that she doesn't have the relative that was insured on the plan, thereby indicating it may have been a ********** policy. We have asked her to submit the ***** investigation requirements.
We will revert directly to your sister in this regard.
Regards
Client Care Team.