EP
Erica P
1 reviews | Active since May 2019
14 Feb 2024, 10:08
*****ulent person
I instructed Phumelele from Metropolitan Durban to add on a new member to my existing policy yet she opened up a new policy for me, because she has access to my details. *****.. I waa double debited for Jan 2024, when I confronted her she told me she will cancel the policy. What happens to my money that was debited? She is every morning at The Municipality of Springfield depot, electricity dept trying to ***** people.
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Replies (3)0
Replies (3)
Metropolitan Life's replyOfficial
14 Feb 2024, 10:31Dear Erica
We acknowledge receipt of your complaint.
We always strive to provide our clients with unsurpassed customer service and regret reading of your poor service experience.
We acknowledge receipt of your complaint.
We always strive to provide our clients with unsurpassed customer service and regret reading of your poor service experience.
We confirm that we are busy investigating your complaint.
One of our escalation specialists will revert to you shortly.
Yours sincerely,
Client Care Team
Metropolitan Life's reply14 Feb 2024, 10:31
Official
Dear Erica
We acknowledge receipt of your complaint.
We always strive to provide our clients with unsurpassed customer service and regret reading of your poor service experience.
We acknowledge receipt of your complaint.
We always strive to provide our clients with unsurpassed customer service and regret reading of your poor service experience.
We confirm that we are busy investigating your complaint.
One of our escalation specialists will revert to you shortly.
Yours sincerely,
Client Care Team
EP
Erica P's updateReviewer Update
14 Feb 2024, 10:39Extremely disappointed, I stood there with my husband Mr Zondi as he instructed Phumelele to add on a member to his policy, yet she opened up a new policy for us.. We have been trying to contact numerously.
EP
Erica P's update14 Feb 2024, 10:39
Reviewer Update
Extremely disappointed, I stood there with my husband Mr Zondi as he instructed Phumelele to add on a member to his policy, yet she opened up a new policy for us.. We have been trying to contact numerously.
Metropolitan Life's replyOfficial
14 Feb 2024, 10:41Dear Erica
Thank you for the additional comments.
We will be in touch shortly.
Yours sincerely,
Client Care Team
Thank you for the additional comments.
We will be in touch shortly.
Yours sincerely,
Client Care Team
Metropolitan Life's reply14 Feb 2024, 10:41
Official
Dear Erica
Thank you for the additional comments.
We will be in touch shortly.
Yours sincerely,
Client Care Team
Thank you for the additional comments.
We will be in touch shortly.
Yours sincerely,
Client Care Team