PN
Petros N

1 reviews | Active since Nov 2023

23 Jan 2024, 15:34

*****ulent on my Policy account . Education Future Plan

I am the member of Metropolitan life.with the Policy No *** Since year 2009. I've open the Education Future Plan for my Children which was the deduction on my Persal No ***8 Type of Insurance =Endowment smooth Bonus Entry Date. =1 December 2009 Maturity date. =1December 2024 Fund value. =R12256.50 Surrender Values. =11423 .55

Whilst I'm Paying amount of R921.75 monthly The maturity Value projection if it was Low Projection R 96446 High Projection R110693 So the problem comes when I pay a visit on Year 2022 to check up on this Policy I found out they Stop the Deduction without my signance .and they said it paid up with the amount of 8000 .00 . Which was not made by my self. What I want to quere here . how come I'm not even on the Suspension without pay . automatical transection stopped it self . I do suspect ***** on this Policy Ido need more clarification and my Child's Money as she is going to University....and she passed with Distinction .... I am Left stranded now. If you can do investigation .on this matter.

Sincerely PM Ntuli

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Replies (1)
Metropolitan Life
Metropolitan Life's reply23 Jan 2024, 15:54
Official
 Dear Petros N  We acknowledge receipt of your complaint.  As Metropolitan we strive in providing excellent service to all our clients.  We confirm that we are busy investigating your complaint.  One of our escalation specialists will revert to you shortly.  Yours sincerely, Client Care Team