*****ulent deduction - metropolitan

Disgusting behavior - Metropolitan I cancelled a funeral policy before its first installment on the 27th of Feb 2024, I even received a cancellation sms, but to my surprise metropolitan went on to deduct the premium from my account on the 4th of March 2024, Now I had to use my money to call them and ask them to lodge my complaint, I was given an email address in which I had to send proof of such a deduction, To date 4 days later, no response nothing, not even an acknowledgement of receipt of my email. This behavior by metropolitan is despicable and void of any professionalism. I want my money back!!!!