*****ulent claim on my late mother's policy

I am writing to express my deep concern and disappointment regarding the handling of my late mother's policy. Unfortunately, I have discovered that someone has *****ulently claimed against the policy without my knowledge or consent. I received an email from Kagiso Moiloanyane who told me who had claimed and when but did not have the decency to let me know how this can be rectified. I rep**** to his email requesting my mother's policy documents and an explanation as to how this other person was able to claim and that email was ignored.