*****ulent Application

I have recently called in to check on a policy that my late mother was paying for my dad. I took over the payment plan as per the information that I was given using the account number and reference. The payments that I was making started in June/July 2023. This has been the payment of R708.

I called in to check if the policy fee has not increased since I have been paying R708 since 2023. On the call I was informed that the policy has lapsed and that my premiums have been allocated to another policy which is R473. From my understanding I have never paid this policy and I have been manually paying R708 from my Capitec app.

I have attached an affidavit that details the policy as per the consultant's instructions. I would like for that policy to be reinstated and cancel the other unknown policy. Can we have this sorted because now I am told it's my fault that the consultant did a *****ulent application