MM
Mezaza M
1 reviews | Active since Sept 2020
29 Nov 2025, 14:34
*****ulant policy opened by Metropolitan
Metropolitan consultant Kyle Davies opened a new funeral policy without my consent, despite my WhatsApp instructions to keep my existing policy; I demand cancellation, full refund, and urgent investigation immediately.
Helpful (0)
Replies (3)0
Replies (3)
Metropolitan Life's replyOfficial
01 Dec 2025, 06:26Dear Mezaza
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading of your unauthorized deduction.
Regrettably there are always ************ people that wish to de***** our clients and the company.
We have a zero-tolerance approach to *****. We rely on our clients to blow the whistle on any such ********** activities in order to investigate and take the appropriate disciplinary actions to prevent a recurrence of such a nature in future.
You may be asked to submit the following ***** requirements:· A sworn affidavit· Certified copy of your ID document· Copy of your salary statement/bank statement as proof of the deduction · Proof of bank details (to facilitate the refund, if any)
We would like to thank you for your diligence in reporting the matter to us and affording us the opportunity to eradicate such ********* behavior.
#What matters to you, matters to us!
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading of your unauthorized deduction.
Regrettably there are always ************ people that wish to de***** our clients and the company.
We have a zero-tolerance approach to *****. We rely on our clients to blow the whistle on any such ********** activities in order to investigate and take the appropriate disciplinary actions to prevent a recurrence of such a nature in future.
You may be asked to submit the following ***** requirements:· A sworn affidavit· Certified copy of your ID document· Copy of your salary statement/bank statement as proof of the deduction · Proof of bank details (to facilitate the refund, if any)
We would like to thank you for your diligence in reporting the matter to us and affording us the opportunity to eradicate such ********* behavior.
#What matters to you, matters to us!
Regards
Client Care Team
Metropolitan Life's reply01 Dec 2025, 06:26
Official
Dear Mezaza
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading of your unauthorized deduction.
Regrettably there are always ************ people that wish to de***** our clients and the company.
We have a zero-tolerance approach to *****. We rely on our clients to blow the whistle on any such ********** activities in order to investigate and take the appropriate disciplinary actions to prevent a recurrence of such a nature in future.
You may be asked to submit the following ***** requirements:· A sworn affidavit· Certified copy of your ID document· Copy of your salary statement/bank statement as proof of the deduction · Proof of bank details (to facilitate the refund, if any)
We would like to thank you for your diligence in reporting the matter to us and affording us the opportunity to eradicate such ********* behavior.
#What matters to you, matters to us!
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading of your unauthorized deduction.
Regrettably there are always ************ people that wish to de***** our clients and the company.
We have a zero-tolerance approach to *****. We rely on our clients to blow the whistle on any such ********** activities in order to investigate and take the appropriate disciplinary actions to prevent a recurrence of such a nature in future.
You may be asked to submit the following ***** requirements:· A sworn affidavit· Certified copy of your ID document· Copy of your salary statement/bank statement as proof of the deduction · Proof of bank details (to facilitate the refund, if any)
We would like to thank you for your diligence in reporting the matter to us and affording us the opportunity to eradicate such ********* behavior.
#What matters to you, matters to us!
Regards
Client Care Team
MM
Mezaza M's updateReviewer Update
02 Dec 2025, 00:56The explanation provided by Metropolitan is completely unacceptable and incorrect.
I did not request or agree to a new policy. I instructed the Financial Advisor to remove my son from my existing SAMWU policy if he no longer qualifies. I made it clear that I do not want any new policy created. The Advisor told me he was simply reducing my premium on my existing policy, not opening a new plan.
He misrepresented the entire process, deceived me, and then used my cellphone number to push through an application that I did not authorise. My WhatsApp messages clearly show that I refused any new policy. I also request that Metropolitan release the call recordings because they will confirm my instructions.
Metropolitan’s attempt to blame me for their Advisor’s misconduct is unacceptable. This is not a misunderstanding. It is deceptive behaviour by their staff, and I am treating it as *****ulent.
I demand the immediate cancellation of the new policy opened without my consent and a full investigation into the Advisor’s conduct.
I did not request or agree to a new policy. I instructed the Financial Advisor to remove my son from my existing SAMWU policy if he no longer qualifies. I made it clear that I do not want any new policy created. The Advisor told me he was simply reducing my premium on my existing policy, not opening a new plan.
He misrepresented the entire process, deceived me, and then used my cellphone number to push through an application that I did not authorise. My WhatsApp messages clearly show that I refused any new policy. I also request that Metropolitan release the call recordings because they will confirm my instructions.
Metropolitan’s attempt to blame me for their Advisor’s misconduct is unacceptable. This is not a misunderstanding. It is deceptive behaviour by their staff, and I am treating it as *****ulent.
I demand the immediate cancellation of the new policy opened without my consent and a full investigation into the Advisor’s conduct.
MM
Mezaza M's update02 Dec 2025, 00:56
Reviewer Update
The explanation provided by Metropolitan is completely unacceptable and incorrect.
I did not request or agree to a new policy. I instructed the Financial Advisor to remove my son from my existing SAMWU policy if he no longer qualifies. I made it clear that I do not want any new policy created. The Advisor told me he was simply reducing my premium on my existing policy, not opening a new plan.
He misrepresented the entire process, deceived me, and then used my cellphone number to push through an application that I did not authorise. My WhatsApp messages clearly show that I refused any new policy. I also request that Metropolitan release the call recordings because they will confirm my instructions.
Metropolitan’s attempt to blame me for their Advisor’s misconduct is unacceptable. This is not a misunderstanding. It is deceptive behaviour by their staff, and I am treating it as *****ulent.
I demand the immediate cancellation of the new policy opened without my consent and a full investigation into the Advisor’s conduct.
I did not request or agree to a new policy. I instructed the Financial Advisor to remove my son from my existing SAMWU policy if he no longer qualifies. I made it clear that I do not want any new policy created. The Advisor told me he was simply reducing my premium on my existing policy, not opening a new plan.
He misrepresented the entire process, deceived me, and then used my cellphone number to push through an application that I did not authorise. My WhatsApp messages clearly show that I refused any new policy. I also request that Metropolitan release the call recordings because they will confirm my instructions.
Metropolitan’s attempt to blame me for their Advisor’s misconduct is unacceptable. This is not a misunderstanding. It is deceptive behaviour by their staff, and I am treating it as *****ulent.
I demand the immediate cancellation of the new policy opened without my consent and a full investigation into the Advisor’s conduct.
Metropolitan Life's replyOfficial
02 Dec 2025, 07:45Dear Mezaza
Thank you for your additional comments.
Please liaise directly with our escalation specialist while the investigation is ongoing.
Regards
Client Care Team
Thank you for your additional comments.
Please liaise directly with our escalation specialist while the investigation is ongoing.
Regards
Client Care Team
Metropolitan Life's reply02 Dec 2025, 07:45
Official
Dear Mezaza
Thank you for your additional comments.
Please liaise directly with our escalation specialist while the investigation is ongoing.
Regards
Client Care Team
Thank you for your additional comments.
Please liaise directly with our escalation specialist while the investigation is ongoing.
Regards
Client Care Team