SN
Seleka N
1 reviews | Active since Apr 2014
21 Oct 2024, 13:51
Two pot
I sent a request for my two pot withdrawal in September. A week later it went through and they said a consultant will contact me. I didn't receive any call and went to one of their branches in Kempton park. Its been weeks and no one has contacted me when after my attempt to withdraw at the branch. I'm so annoyed by the non existence service that metropolitan offers to its clients. Its disgusting to say the least
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Metropolitan Life's replyOfficial
21 Oct 2024, 14:55Dear Seleka
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading that you have encountered delays with your Two-Pot claim.
One of our Escalation Specialists will investigate and revert back to you as soon as possible.
Please accept our sincere apology for the breakdown in service and any inconvenience this may have caused you thus far.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading that you have encountered delays with your Two-Pot claim.
One of our Escalation Specialists will investigate and revert back to you as soon as possible.
Please accept our sincere apology for the breakdown in service and any inconvenience this may have caused you thus far.
Regards
Client Care Team
Metropolitan Life's reply21 Oct 2024, 14:55
Official
Dear Seleka
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading that you have encountered delays with your Two-Pot claim.
One of our Escalation Specialists will investigate and revert back to you as soon as possible.
Please accept our sincere apology for the breakdown in service and any inconvenience this may have caused you thus far.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading that you have encountered delays with your Two-Pot claim.
One of our Escalation Specialists will investigate and revert back to you as soon as possible.
Please accept our sincere apology for the breakdown in service and any inconvenience this may have caused you thus far.
Regards
Client Care Team