N
Nonhlanhla
1 reviews | Active since Dec 2024
16 Dec 2024, 19:29
Two montsh ago i pho...
Two montsh ago i phoned the Metropolitan callcentre and asked them to cancell my policy but til date its not cancelled...
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Metropolitan Life's replyOfficial
17 Dec 2024, 09:17Dear Nonhlanhla
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading that you have encountered delays with your service request.
Unfortunately your post does not contain sufficient information in order for us to trace the policy number in question.
One of our Escalation Specialists will be in contact with you to obtain more information in order for us to trace the plan.
Please remember that we cannot cancel a policy on a call or an email alone. The following cancellation requirements can be emailed to us at ***:
1. A cancellation letter from the policy owner containing: (a) date the letter is written on, (b) the policy number you wish to cancel, (c) a clear instruction to cancel the policy and (d) the policy owner's signature.
2. a certified copy of the policy owner's ID, together with 3 x the policy owner's specimen signature, done on the document, in the presence of the certifying commissioner of oaths.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading that you have encountered delays with your service request.
Unfortunately your post does not contain sufficient information in order for us to trace the policy number in question.
One of our Escalation Specialists will be in contact with you to obtain more information in order for us to trace the plan.
Please remember that we cannot cancel a policy on a call or an email alone. The following cancellation requirements can be emailed to us at ***:
1. A cancellation letter from the policy owner containing: (a) date the letter is written on, (b) the policy number you wish to cancel, (c) a clear instruction to cancel the policy and (d) the policy owner's signature.
2. a certified copy of the policy owner's ID, together with 3 x the policy owner's specimen signature, done on the document, in the presence of the certifying commissioner of oaths.
Regards
Client Care Team
Metropolitan Life's reply17 Dec 2024, 09:17
Official
Dear Nonhlanhla
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading that you have encountered delays with your service request.
Unfortunately your post does not contain sufficient information in order for us to trace the policy number in question.
One of our Escalation Specialists will be in contact with you to obtain more information in order for us to trace the plan.
Please remember that we cannot cancel a policy on a call or an email alone. The following cancellation requirements can be emailed to us at ***:
1. A cancellation letter from the policy owner containing: (a) date the letter is written on, (b) the policy number you wish to cancel, (c) a clear instruction to cancel the policy and (d) the policy owner's signature.
2. a certified copy of the policy owner's ID, together with 3 x the policy owner's specimen signature, done on the document, in the presence of the certifying commissioner of oaths.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading that you have encountered delays with your service request.
Unfortunately your post does not contain sufficient information in order for us to trace the policy number in question.
One of our Escalation Specialists will be in contact with you to obtain more information in order for us to trace the plan.
Please remember that we cannot cancel a policy on a call or an email alone. The following cancellation requirements can be emailed to us at ***:
1. A cancellation letter from the policy owner containing: (a) date the letter is written on, (b) the policy number you wish to cancel, (c) a clear instruction to cancel the policy and (d) the policy owner's signature.
2. a certified copy of the policy owner's ID, together with 3 x the policy owner's specimen signature, done on the document, in the presence of the certifying commissioner of oaths.
Regards
Client Care Team