TR
Tumie R
1 reviews | Active since Jan 2026
19 Jan 2026, 13:50
Turtle Paced Service
(OB***) I have been waiting for months for a claim to be finalised, and when I eventually get through to them ( cause you have to follow-up, they never contact you) there is always a document missing...I send the requested document and then more months of silence. This is truly disappointing.
Helpful (0)
Replies (3)0
Replies (3)
Metropolitan Life's replyOfficial
19 Jan 2026, 14:35 Dear Tumie
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading that you have encountered delays with your claim.
Please be advised that Retirement Annuities fall under the provisions of the Pension Funds Act and Income Tax Act, not the Long Term Insurance Act like Life and Funeral products do.
As such we must pay to the Legal/Financial dependents of the deceased. Typically this process does take much longer, as we have to trace all Legal/Financial dependents to ensure the correct distribution of proceeds.
This being said, we apologize for any delays or breakdown in service you may have experienced thus far.
One of our Escalation Specialists will investigate the complaint and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading that you have encountered delays with your claim.
Please be advised that Retirement Annuities fall under the provisions of the Pension Funds Act and Income Tax Act, not the Long Term Insurance Act like Life and Funeral products do.
As such we must pay to the Legal/Financial dependents of the deceased. Typically this process does take much longer, as we have to trace all Legal/Financial dependents to ensure the correct distribution of proceeds.
This being said, we apologize for any delays or breakdown in service you may have experienced thus far.
One of our Escalation Specialists will investigate the complaint and revert back to you as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply19 Jan 2026, 14:35
Official
Dear Tumie
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading that you have encountered delays with your claim.
Please be advised that Retirement Annuities fall under the provisions of the Pension Funds Act and Income Tax Act, not the Long Term Insurance Act like Life and Funeral products do.
As such we must pay to the Legal/Financial dependents of the deceased. Typically this process does take much longer, as we have to trace all Legal/Financial dependents to ensure the correct distribution of proceeds.
This being said, we apologize for any delays or breakdown in service you may have experienced thus far.
One of our Escalation Specialists will investigate the complaint and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading that you have encountered delays with your claim.
Please be advised that Retirement Annuities fall under the provisions of the Pension Funds Act and Income Tax Act, not the Long Term Insurance Act like Life and Funeral products do.
As such we must pay to the Legal/Financial dependents of the deceased. Typically this process does take much longer, as we have to trace all Legal/Financial dependents to ensure the correct distribution of proceeds.
This being said, we apologize for any delays or breakdown in service you may have experienced thus far.
One of our Escalation Specialists will investigate the complaint and revert back to you as soon as possible.
Regards
Client Care Team
TR
Tumie R's updateReviewer Update
05 Feb 2026, 15:40Thank you for your getting back to me after this review, you were efficient this time around. I also received a call back from Thimna Mavuso and the timeline he gave me was adhered to.
TR
Tumie R's update05 Feb 2026, 15:40
Reviewer Update
Thank you for your getting back to me after this review, you were efficient this time around. I also received a call back from Thimna Mavuso and the timeline he gave me was adhered to.
Metropolitan Life's replyOfficial
13 Feb 2026, 10:29Dear Thumie
We acknowledge receipt of your additional comments. Apologies for only responding now.
We thank you for taking the time to provide us with your positive feedback.
#What matters to you, matters to us!
Warm Regards
Metropolitan Client Care Team
We acknowledge receipt of your additional comments. Apologies for only responding now.
We thank you for taking the time to provide us with your positive feedback.
#What matters to you, matters to us!
Warm Regards
Metropolitan Client Care Team
Metropolitan Life's reply13 Feb 2026, 10:29
Official
Dear Thumie
We acknowledge receipt of your additional comments. Apologies for only responding now.
We thank you for taking the time to provide us with your positive feedback.
#What matters to you, matters to us!
Warm Regards
Metropolitan Client Care Team
We acknowledge receipt of your additional comments. Apologies for only responding now.
We thank you for taking the time to provide us with your positive feedback.
#What matters to you, matters to us!
Warm Regards
Metropolitan Client Care Team