TRIPLE DEBITS AND BAD ATTITUDE

I have a funeral policy with metropolitan for about four months now. Yesterday they debited me THREE TIMES I called my bank and asked for my bank statement to confirm the transaction and it reflected on my statement, i then called the head office and they put me through to JANELLE SASS.I told her what my problem was, just when we where about to conclude she spoke over me and she was very rude i told her to please let me finish and she didn't instead she just ignored me and kept quite i ended up talking alone over the phone.I sent her an email afterwards and i asked her to respond if she got it ans she still hasn't. I still have the recording of the call as proof.