Treating existing clients like trash

I took out a funeral policy with Metropolitan Life in 2016 and I've been ill-treated and ignored every time I need something to do with my policy. First I'd asked Noel Turner to send me my policy documents and had to follow up with for several days before he responded to my email and asked a colleague of his to forward me the documents. Again this year I've sent him some documents to update my policy and confirm once this has been done and I've been sending him emails to give me feedback and he's still ignoring me; it's been two weeks since I asked this of him. I am really disgusted at the lack of humility and client service that both Metropolitan and this Noel Turner person! I remember clearly when Noel called me to offer me this plan; I told him I would think about it and could he please give me a call the following morning. Lo and behold, by 08h00 the following morning I got a call from him because he just wanted to make the sale. This is not the way to treat clients, it's not only about making a sale but to also offer great client service. I want my policy updated and I want my feedback by close of business today because should something happen to my family I will be the one in the cold because of my profile not being updated!!!!!!!!!!!!!