MW
Michelle W
1 reviews | Active since Jan 2020
14 Oct 2025, 09:20
Traumatized family
My mother has held 2 Metropolitan funeral policies for many years. Last week Monday 6 October 2025 she passed away. Today is Tuesday 14th October 2025 and Metropolitan have still not paid out. We cannot even have her cremated yet. The family are so traumatized.
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Metropolitan Life's replyOfficial
14 Oct 2025, 09:25 Dear Michelle
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of your mother's passing. Please accept our sincere condolences during this time of mourning.
We always strive to provide our customers with the best possible service and are sorry to read that you have been struggling with your claim.
The post does not contain enough information for us to trace her policy/ies.
One of our Escalation Specialists will reach out to you for the necessary information to trace the policy/ies, investigate the complaint and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of your mother's passing. Please accept our sincere condolences during this time of mourning.
We always strive to provide our customers with the best possible service and are sorry to read that you have been struggling with your claim.
The post does not contain enough information for us to trace her policy/ies.
One of our Escalation Specialists will reach out to you for the necessary information to trace the policy/ies, investigate the complaint and revert back to you as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply14 Oct 2025, 09:25
Official
Dear Michelle
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of your mother's passing. Please accept our sincere condolences during this time of mourning.
We always strive to provide our customers with the best possible service and are sorry to read that you have been struggling with your claim.
The post does not contain enough information for us to trace her policy/ies.
One of our Escalation Specialists will reach out to you for the necessary information to trace the policy/ies, investigate the complaint and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of your mother's passing. Please accept our sincere condolences during this time of mourning.
We always strive to provide our customers with the best possible service and are sorry to read that you have been struggling with your claim.
The post does not contain enough information for us to trace her policy/ies.
One of our Escalation Specialists will reach out to you for the necessary information to trace the policy/ies, investigate the complaint and revert back to you as soon as possible.
Regards
Client Care Team