Transfer of Annuity from Old Mutual to Metropolitan

My name is Bonisile Nkongiphile Gabisile Manamela, ID ***.

On the 18th of June 2024, I requested a financial adviser Patience Mahlangu to transfer the two annuities I have with Old Mutual to my existing annuity *** amounting to R18728.00. Once consolidated an amount of R500 must be debited every month against the consolidated policy.

I never received any good service from Patience, till today nothing has been done, all necessary documentation has been submitted, including Section 14 forms and proof of payment from Old Mutual.

I have to always call to check on the status of my request and she tells me I must call Old Mutual and find out. A lady by the name of Matlhodi Malaka intervenes. Now they are both not responding to me.

My request is to consolidate *** amounting to R18728.00 with Old Mutual R 102,263.73. to one annuity and debit R500 every month towards the consolidated policy. Now Patience has opened up a new Future Builder, which is what I don’t want. I can’t even claim on two pots. The two ladies are now ignoring me. On 16th of October i received an sms that the *** has been assigned to Tarryn Africa. Till date nothing no response has been received.

For the past five months i'm fighting one thing, i would never recommend Metropolitan to anyone.

I have all the communication between Old Mutual and Metropolitan. Ho