Totally pathetic service.

On 03-07-23 I received an email with a policy document attached. I was told that the document was secured so I have to use ID no to open. I tried 6 times without success. On 06-07-23 I sent them an email explaining the problem to which I received another email from them on 10-07-23 asking for full names, policy no, ID no and detailed request. This was sent to them on the 10-07-23. On 11-07-23 I received another email with the policy document attached in an unsecure manner from Degratia Molokwane. On the same day I sent her another message asking if she had fixed the problem so as to alleviate the problem for the future. Never received any reply. On 14-07-23 I sent the same message but asking that a more senior staff member please attend to the problem as I was not happy with the service of Degratia. On 17-07-23 I received an email from Tracy Human in the exact same manner as what Degratia had. On 18-07-23 I sent email to Tracy Human expressing my dissatisfaction with the service and a numbered sequence of everything that had happened and what I expected to be done. I never received a reply. I have sent, received and read reports for all of the above. On 31-07-23 I sent email to the company email address *** with the previous email attached asking that a very, very senior management employee please attend to my problem. I vented my frustration that two of their staff had sent policy documents in an unsecure manner and that they read but do not comprehend what the problem is. I cannot believe that we the clients have to endure this totally unprofessional service.