TOTAL LACK OF SERVICE

1. I received an SMS from Metropolitan on 2 May 2023 to the effect that my annual policy statement is available and a link was provided. 2. Following the above link I was informed that that my ID and cell phone numbers don't match. I tried the BOT but ended up going around in circles. 3. I made a website query on Metropolitan's website on 3 May 2023 and received an SMS in response on 3 May confirming that my query was assigned, a ref. no. was provided and informed that I will be contacted shortly. No response to date (20 Jun 2023). 4. I send an email to *** on 1 June 2023 enquiring on the state of affairs - again no response. 5. I submitted a complaint on Metropolitan’s website on 5 Jun 2023 - again no response. 6. On 19 Jun 2023 I phoned the Call Centre. I was advised to e-mail a copy of my ID to *** and request that my ID no be updated. I did this but my email was blocked! 7. So it seems impossible to resolve this issue - Metropolitan is totally unresponsive.