VS
Vuyo S
1 reviews | Active since Nov 2015
31 Oct 2022, 10:56
Torturous funeral cover claim
Shocking service from Metropolitan. Quite ridiculous that one has to deal with this after death. I was given complicated forms to fill out last week and after the third call for clarity was provided with a different form to fill out and email. That was Thursday. I find out today (Monday) after a call that they couldn't open some of the documents. Also, I find out the documents they were able to open were mixed up with someone else's claim. A simple email response to say received or a problem with one of the documents would have been helpful and easy to do. You take out funeral cover for peace of mind, not torment.
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Replies (3)0
Replies (3)
Metropolitan Life's replyOfficial
31 Oct 2022, 11:16Dear Vuyo
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of your loved one's passing. Our sincere condolences go out to you and your family.
We regret to learn of the poor service you have encountered thus far. This is certainly not the type of experience we want out clients to have.
One of our Client Care Assessors will investigate the matter and revert back to you as soon as possible.
Kind regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of your loved one's passing. Our sincere condolences go out to you and your family.
We regret to learn of the poor service you have encountered thus far. This is certainly not the type of experience we want out clients to have.
One of our Client Care Assessors will investigate the matter and revert back to you as soon as possible.
Kind regards
Client Care Team
Metropolitan Life's reply31 Oct 2022, 11:16
Official
Dear Vuyo
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of your loved one's passing. Our sincere condolences go out to you and your family.
We regret to learn of the poor service you have encountered thus far. This is certainly not the type of experience we want out clients to have.
One of our Client Care Assessors will investigate the matter and revert back to you as soon as possible.
Kind regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of your loved one's passing. Our sincere condolences go out to you and your family.
We regret to learn of the poor service you have encountered thus far. This is certainly not the type of experience we want out clients to have.
One of our Client Care Assessors will investigate the matter and revert back to you as soon as possible.
Kind regards
Client Care Team
VS
Vuyo S's updateReviewer Update
31 Oct 2022, 15:54I stand corrected. After my bitter complaint, a representative called to apologise and inform me that the matter was escalated. She said she'd call to let me know of the outcome, instead, the payout just landed in my account. What a relief! Thank you Metropolitan Life. However, I shouldn't have to fight like this. Think of the next person who doesn't have email, the means to make repeated phone calls or travel back & forth at will when things go wrong
VS
Vuyo S's update31 Oct 2022, 15:54
Reviewer Update
I stand corrected. After my bitter complaint, a representative called to apologise and inform me that the matter was escalated. She said she'd call to let me know of the outcome, instead, the payout just landed in my account. What a relief! Thank you Metropolitan Life. However, I shouldn't have to fight like this. Think of the next person who doesn't have email, the means to make repeated phone calls or travel back & forth at will when things go wrong
Metropolitan Life's replyOfficial
31 Oct 2022, 16:09Dear Vuyo
Thank you for taking the time to update your post.
We pride ourselves on delivering exceptional and unique service to our clients and we sincerely apologize for the inconvenience and poor service experience.
What matters to you, matters to us!
Regards
Client Care Team
Thank you for taking the time to update your post.
We pride ourselves on delivering exceptional and unique service to our clients and we sincerely apologize for the inconvenience and poor service experience.
What matters to you, matters to us!
Regards
Client Care Team
Metropolitan Life's reply31 Oct 2022, 16:09
Official
Dear Vuyo
Thank you for taking the time to update your post.
We pride ourselves on delivering exceptional and unique service to our clients and we sincerely apologize for the inconvenience and poor service experience.
What matters to you, matters to us!
Regards
Client Care Team
Thank you for taking the time to update your post.
We pride ourselves on delivering exceptional and unique service to our clients and we sincerely apologize for the inconvenience and poor service experience.
What matters to you, matters to us!
Regards
Client Care Team