TR
Tsepo R
1 reviews | Active since Mar 2024
22 Mar 2024, 16:46
Took out an insurance policy for someone who I considered a mother because of her impact in my life and I was not assisted to the level where I felt satisfied
Took out an insurance policy for someone who I considered a mother because of her impact in my life and I was not assisted to the level where I felt satisfied. Also, the first time I was assisted, the agent captured the initial policy of the deceased as my life partner and not who I said I was taking out the policy for.
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Replies (1)
Metropolitan Life's replyOfficial
25 Mar 2024, 09:09Dear Tsepo
We acknowledge receipt of your complaint on HelloPeter.
We regret to read that you have encountered difficulties with the policy you took.
We accept the information disclosed by the applicant for insurance in good faith and rely on this information to determine if we can assume the risk of insuring a person's life.
That being said, we also have a duty to capture the information provided accurately.
Unfortunately, your post did not contain sufficient information in order for us to trace the policy you are referring to.
One of our Escalation Specialists will reach out to you to obtain more information to trace the policy and assist you with your policy.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We regret to read that you have encountered difficulties with the policy you took.
We accept the information disclosed by the applicant for insurance in good faith and rely on this information to determine if we can assume the risk of insuring a person's life.
That being said, we also have a duty to capture the information provided accurately.
Unfortunately, your post did not contain sufficient information in order for us to trace the policy you are referring to.
One of our Escalation Specialists will reach out to you to obtain more information to trace the policy and assist you with your policy.
Regards
Client Care Team
Metropolitan Life's reply25 Mar 2024, 09:09
Official
Dear Tsepo
We acknowledge receipt of your complaint on HelloPeter.
We regret to read that you have encountered difficulties with the policy you took.
We accept the information disclosed by the applicant for insurance in good faith and rely on this information to determine if we can assume the risk of insuring a person's life.
That being said, we also have a duty to capture the information provided accurately.
Unfortunately, your post did not contain sufficient information in order for us to trace the policy you are referring to.
One of our Escalation Specialists will reach out to you to obtain more information to trace the policy and assist you with your policy.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We regret to read that you have encountered difficulties with the policy you took.
We accept the information disclosed by the applicant for insurance in good faith and rely on this information to determine if we can assume the risk of insuring a person's life.
That being said, we also have a duty to capture the information provided accurately.
Unfortunately, your post did not contain sufficient information in order for us to trace the policy you are referring to.
One of our Escalation Specialists will reach out to you to obtain more information to trace the policy and assist you with your policy.
Regards
Client Care Team