This time I received exceptional service

I previously expressed my frustration on this platform regarding Metropolitan's digital channels. The matter has been resolved. On 4 August 2025 I requested a withdrawal from one of my policies and this morning (6 August 2025) the money was in my account. Immediately after requesting the withdrawal a consultant called me to verify my bank details. The consultant called me again to confirm that my details were correct and payment was made. Her name is Lebo. I'm pleased with the service I received this time.