Think twice before taking out their funeral plan

Think twice if you are considering taking out a funeral policy with Metropolitan. I took out a funeral policy for a relative around March. No hassles, all premiums paid, 3 month waiting period completed and then my cousin passed away. The reason the policy was taken out was so as to avoid experiencing hardships in organising his funeral. On Thursday the 27th of September 2018, I visited the Metropolitan branch in Port Elizabeth and Josephine assisted with the claim. Josephine explained that the policy will be sent for assessment as it is new. First of all, I didn't understand that because the waiting period has been completed accordingly and all premiums paid, isn't that generally what is required? They then requested for a medical report, this was forwarded on Wednesday the 3rd of October and I've been since awaiting feedback from head office. Every time I contact Josephine she states that she has no feedback. I have been quite co-operative in this, paid the necessary fees for the report and submitted.

For such a big company one would have thought that the claiming process would ve swift and free from hassles. Metropolitan claims are not settled in 48 hours, that is all lies and trust me your assurance may not be trusted with them. Today, Sunday the 7th of October 2018 marks 10 days since I submitted all required documentaion. When they eventually look at this complaint it will be 11 days.

********** / ********** 220

This is the worst service ever especially thinking that I trusted in this company.