LG
Lunga G
1 reviews | Active since Aug 2024
30 Aug 2024, 16:20
Their agents are so not useful
Their agents are so not useful. When you add a beneficiary they delete the existing beneficiaries. When you ask them to add back the deleted beneficiaries they dont do that. They keep sending smses that your request has been assigned to so and so. No call nothing after a week they will send another sms that they assigned your request to another consultant. Its been more than a month no one helped.
Helpful (0)
Replies (3)0
Replies (3)
Metropolitan Life's replyOfficial
30 Aug 2024, 17:56Dear Lunga
We acknowledge receipt of your complaint on HelloPeter.
We always pride ourselves on serving all our clients well and regret reading that you have encountered challenges with your beneficiaries.
Regrettably your post does not contain sufficient information in order for us to investigate.
One of our Escalation Specialists will reach out to you directly for more information soonest.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always pride ourselves on serving all our clients well and regret reading that you have encountered challenges with your beneficiaries.
Regrettably your post does not contain sufficient information in order for us to investigate.
One of our Escalation Specialists will reach out to you directly for more information soonest.
Regards
Client Care Team
Metropolitan Life's reply30 Aug 2024, 17:56
Official
Dear Lunga
We acknowledge receipt of your complaint on HelloPeter.
We always pride ourselves on serving all our clients well and regret reading that you have encountered challenges with your beneficiaries.
Regrettably your post does not contain sufficient information in order for us to investigate.
One of our Escalation Specialists will reach out to you directly for more information soonest.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always pride ourselves on serving all our clients well and regret reading that you have encountered challenges with your beneficiaries.
Regrettably your post does not contain sufficient information in order for us to investigate.
One of our Escalation Specialists will reach out to you directly for more information soonest.
Regards
Client Care Team
LG
Lunga G's updateReviewer Update
05 Sept 2024, 20:26A person by the name of Aletta Clarence did reach out to me from Metropolitan life requesting my ID number or policy details. I sent her everything needed but after I sent filled beneficiary forms. There was no communication from that consultant. Not even a message that says we got your emall. I checked the email I sent to the consultant it was successfully sent. They just don't want update my beneficiaries. They were so quick to remove them. Or maybe there no longer want me as their client.
LG
Lunga G's update05 Sept 2024, 20:26
Reviewer Update
A person by the name of Aletta Clarence did reach out to me from Metropolitan life requesting my ID number or policy details. I sent her everything needed but after I sent filled beneficiary forms. There was no communication from that consultant. Not even a message that says we got your emall. I checked the email I sent to the consultant it was successfully sent. They just don't want update my beneficiaries. They were so quick to remove them. Or maybe there no longer want me as their client.
Metropolitan Life's replyOfficial
06 Sept 2024, 12:51Dear Lunga
Thank you for your additional comment.
The Escalation Specialist is attending to your request.
Regards
Client Care Team
Thank you for your additional comment.
The Escalation Specialist is attending to your request.
Regards
Client Care Team
Metropolitan Life's reply06 Sept 2024, 12:51
Official
Dear Lunga
Thank you for your additional comment.
The Escalation Specialist is attending to your request.
Regards
Client Care Team
Thank you for your additional comment.
The Escalation Specialist is attending to your request.
Regards
Client Care Team