1 reviews | Active since Dec 2012
THE WORST SERVICE
I am totally and utterly so disappointed in the service I receive from your organisation. I pay my premiums 3 months in advance - yet month after month I receive threatening emails advising me of non payment - to which I regularly reply - proving you wrong time and time again. What a total waste !!!!! Not even the civil decency to reply - never mind apologising ! Oh no ! your organisation is not interested in business relations with your customers, which by the way, keep you in existence. Just a suggestion : Retrench the current department in total - and replace with people interested in solving problems instead of wasting time, of which they have plenty. Please everybody - be aware of the bad service - once you have signed up.
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret to read that you are receiving premium reminder notices, despite paying your premiums in advance.
These reminder notifications are automated and we are required by law to send them. However, you should not be receiving these if your payments are up to date or in advance.
Thank you for reporting this to us. One of our Escalation Specialists will investigate and revert back to you as soon as possible.
Regards
Metropolitan Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret to read that you are receiving premium reminder notices, despite paying your premiums in advance.
These reminder notifications are automated and we are required by law to send them. However, you should not be receiving these if your payments are up to date or in advance.
Thank you for reporting this to us. One of our Escalation Specialists will investigate and revert back to you as soon as possible.
Regards
Metropolitan Client Care Team