The worst service

I am so upset with this ****** metropolitan I have never gotten so much **** service in my entire time of having an investment its a good thing I am deciding to cancel before I commit to a long term relationship with them ,first I tried to get information on my policy or documents I never received now I decide to cancel I am sent to the police station banks and all of **** ,finally when I email them my cancelation documents they tell me it takes 2 days for the emails to reach them ,then the process to cancel takes 10 to 20 working days ,what kind of **** is this ? this why it is always best to stick to companies you know I have wasted my time money now I am still wasting my resources just for Metropolitan to cancel my policy ,I have been in the insurance industry for 10 years but with this **** it Is my first, I URGE ANYONE NOT TO TAKE METROPOLITAIN FOR ANY INSURANCE AS THE SYSTEM IS SO UNFAIR TO A CLIENT ,THEY ARE SO QUICK TO ASK ABOUT MONEY BUT PASS THE BUCK WHEN THE REAL WORK AND SERVICE IS NEEDED ,HOW I REGRET TAKING A POLICY WITH THEM.