The worst customer service in SA. Don't ever do business with Metropolitan.

I am writing to formally express my frustration regarding an unresolved issue that has persisted for more than 8 months now!!

I cannot access the whatsapp self-service channel. It's keeps on saying 'mobile number ****** could not be validated against ID number ******'. I still have the initial email in which I first reported the problem. Furthermore, I have taken the following steps to seek a resolution:

- Sent multiple follow-up emails reiterating my concerns - Visited the Metropolitan branch at Parc du Cup - Submitted a complaint via Hellopeter

(Should you require names, dates, or supporting documentation for any of the above correspondence, I am able to provide them upon request.)

Regrettably, despite these extensive efforts, the issue remains unresolved.

Based on prior experience, I anticipate that I will once again receive no response, necessitating additional follow-ups after weeks of waiting. In one of the responses I received several weeks later I was told my number was successfully updated and I'm able to access the WhatsApp self service feature. Typical unprofessional response whereby the sender just typed a response because he or she had to. I also called several times regarding this matter, and the consultations have assured me that I would gain access to the WhatsApp self-service platform—only for no actual resolution to follow once the calls concluded.

It is deeply concerning to consider a scenario where I reach retirement age and require access to these funds, yet continue to experience such prolonged difficulties.

If Metropolitan is either unwilling or unable to resolve this issue, I would appreciate clear confirmation of that fact.

Metropolitan's service is absolutely terrible. I'm not only saying this because they can't solve a simple issue after 8 months or because they straight up lie about the issue being solved - I'm saying so because all the bad reviews on here.

I wish I had seen all the reviews on here before taking out an annuity with Metropolitan.

I'll do anyone considering doing business with Metropolitan a solid and advise you to value yourself and your money enough and stay far away from Metropolitan and it's poor service