PR
Puseletso R
1 reviews | Active since Mar 2014
08 Jan 2021, 15:38
The most useless insurance company you can ever get.
The most useless insurance company you can ever get. Quick when you want a policy and deducting money on your account. As for claiming they are saying claims are processed in 3-5 days, just be prepared to wait for a month after burying a loved one.
Helpful (0)
Replies (12)0
Replies (12)
Metropolitan Life's replyOfficial
09 Jan 2021, 00:00Dear Boineelo
Thank you for raising your concern with our office.
We regret to learn that you have had to bury one of your loved ones. Please accept our condolences at this time of bereavement.
Regrettably your post did not contain sufficient information to trace the policy you are referring to.
One of our Client Care Assessors will email you directly for more information. Please respond directly to the Assessor so that we may investigate the matter and provide you with assistance.
Regards
Client Care Team
Thank you for raising your concern with our office.
We regret to learn that you have had to bury one of your loved ones. Please accept our condolences at this time of bereavement.
Regrettably your post did not contain sufficient information to trace the policy you are referring to.
One of our Client Care Assessors will email you directly for more information. Please respond directly to the Assessor so that we may investigate the matter and provide you with assistance.
Regards
Client Care Team
Metropolitan Life's reply09 Jan 2021, 00:00
Official
Dear Boineelo
Thank you for raising your concern with our office.
We regret to learn that you have had to bury one of your loved ones. Please accept our condolences at this time of bereavement.
Regrettably your post did not contain sufficient information to trace the policy you are referring to.
One of our Client Care Assessors will email you directly for more information. Please respond directly to the Assessor so that we may investigate the matter and provide you with assistance.
Regards
Client Care Team
Thank you for raising your concern with our office.
We regret to learn that you have had to bury one of your loved ones. Please accept our condolences at this time of bereavement.
Regrettably your post did not contain sufficient information to trace the policy you are referring to.
One of our Client Care Assessors will email you directly for more information. Please respond directly to the Assessor so that we may investigate the matter and provide you with assistance.
Regards
Client Care Team
PR
Puseletso R's updateReviewer Update
13 Jan 2021, 10:31And here I am still waiting for the snail pace to reach its destination. On the 13 January 2021
PR
Puseletso R's update13 Jan 2021, 10:31
Reviewer Update
And here I am still waiting for the snail pace to reach its destination. On the 13 January 2021
Metropolitan Life's replyOfficial
13 Jan 2021, 12:38Dear Boineelo
Thank you for your additional comment.
We are working on your complaint and will revert back to you as soon as possible.
Regards
Client Care Team
Thank you for your additional comment.
We are working on your complaint and will revert back to you as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply13 Jan 2021, 12:38
Official
Dear Boineelo
Thank you for your additional comment.
We are working on your complaint and will revert back to you as soon as possible.
Regards
Client Care Team
Thank you for your additional comment.
We are working on your complaint and will revert back to you as soon as possible.
Regards
Client Care Team
PR
Puseletso R's updateReviewer Update
13 Jan 2021, 12:46Meantime my account is debited twice also. Wow
PR
Puseletso R's update13 Jan 2021, 12:46
Reviewer Update
Meantime my account is debited twice also. Wow
Metropolitan Life's replyOfficial
13 Jan 2021, 12:59Dear Boinelo
Thanks again for your additional comment.
We will add this to our investigation also before reverting back to you.
Please correspond directly with our Assessor.
Regards
Client Care Team
Thanks again for your additional comment.
We will add this to our investigation also before reverting back to you.
Please correspond directly with our Assessor.
Regards
Client Care Team
Metropolitan Life's reply13 Jan 2021, 12:59
Official
Dear Boinelo
Thanks again for your additional comment.
We will add this to our investigation also before reverting back to you.
Please correspond directly with our Assessor.
Regards
Client Care Team
Thanks again for your additional comment.
We will add this to our investigation also before reverting back to you.
Please correspond directly with our Assessor.
Regards
Client Care Team
PR
Puseletso R's updateReviewer Update
13 Jan 2021, 13:25For as long as it will take long this to be resolved I will communicate here. Thank you for the assistance in this also
PR
Puseletso R's update13 Jan 2021, 13:25
Reviewer Update
For as long as it will take long this to be resolved I will communicate here. Thank you for the assistance in this also
Metropolitan Life's replyOfficial
13 Jan 2021, 14:11Dear Boinelo
Thanks again for your additional comment.
We will add this to our investigation also before reverting back to you.
Please correspond directly with our Assessor.
Regards
Client Care Team
Thanks again for your additional comment.
We will add this to our investigation also before reverting back to you.
Please correspond directly with our Assessor.
Regards
Client Care Team
Metropolitan Life's reply13 Jan 2021, 14:11
Official
Dear Boinelo
Thanks again for your additional comment.
We will add this to our investigation also before reverting back to you.
Please correspond directly with our Assessor.
Regards
Client Care Team
Thanks again for your additional comment.
We will add this to our investigation also before reverting back to you.
Please correspond directly with our Assessor.
Regards
Client Care Team
PR
Puseletso R's updateReviewer Update
18 Jan 2021, 14:04Thank you for the refund on the debit, as for my claim why is the payment not the ensured amount?
PR
Puseletso R's update18 Jan 2021, 14:04
Reviewer Update
Thank you for the refund on the debit, as for my claim why is the payment not the ensured amount?
PR
Puseletso R's updateReviewer Update
18 Jan 2021, 14:05As for communicate with the assessor, I am getting no reply.
PR
Puseletso R's update18 Jan 2021, 14:05
Reviewer Update
As for communicate with the assessor, I am getting no reply.
Metropolitan Life's replyOfficial
18 Jan 2021, 14:26Dear Boineelo
Your additional comments are noted
Our Assessor will summarise the explanation you should already have received by sms, via return email.
Regards
Client Care Team
Your additional comments are noted
Our Assessor will summarise the explanation you should already have received by sms, via return email.
Regards
Client Care Team
Metropolitan Life's reply18 Jan 2021, 14:26
Official
Dear Boineelo
Your additional comments are noted
Our Assessor will summarise the explanation you should already have received by sms, via return email.
Regards
Client Care Team
Your additional comments are noted
Our Assessor will summarise the explanation you should already have received by sms, via return email.
Regards
Client Care Team
PR
Puseletso R's updateReviewer Update
18 Jan 2021, 16:08To Aletta Thank you for your assistance. Highly appreciated
PR
Puseletso R's update18 Jan 2021, 16:08
Reviewer Update
To Aletta Thank you for your assistance. Highly appreciated
Metropolitan Life's replyOfficial
18 Jan 2021, 16:18A pleasure Boineelo
Metropolitan Life's reply18 Jan 2021, 16:18
Official
A pleasure Boineelo