BM
Boitumelo M
1 reviews | Active since Sept 2022
11 Sept 2024, 00:47
The chat bot keeps a...
The chat bot keeps asking for the same thing, you never get anything from that, as for the part were they ask for an email so they share your policy documents, you send it but still no results this is un acceptable
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Metropolitan Life's replyOfficial
11 Sept 2024, 10:39Dear Boitumelo
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading that you have encountered difficulties in using our chatbot. If your email address is registered on your profile, you should easily be able to navigate the chatbot and receive your policy documents.
Regrettably the post doesn't provide the policy number you are trying to access.
One of our Escalation Specialists will reach out to you as soon as possible to obtain the information needed to trace the policy and assist you.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading that you have encountered difficulties in using our chatbot. If your email address is registered on your profile, you should easily be able to navigate the chatbot and receive your policy documents.
Regrettably the post doesn't provide the policy number you are trying to access.
One of our Escalation Specialists will reach out to you as soon as possible to obtain the information needed to trace the policy and assist you.
Regards
Client Care Team
Metropolitan Life's reply11 Sept 2024, 10:39
Official
Dear Boitumelo
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading that you have encountered difficulties in using our chatbot. If your email address is registered on your profile, you should easily be able to navigate the chatbot and receive your policy documents.
Regrettably the post doesn't provide the policy number you are trying to access.
One of our Escalation Specialists will reach out to you as soon as possible to obtain the information needed to trace the policy and assist you.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading that you have encountered difficulties in using our chatbot. If your email address is registered on your profile, you should easily be able to navigate the chatbot and receive your policy documents.
Regrettably the post doesn't provide the policy number you are trying to access.
One of our Escalation Specialists will reach out to you as soon as possible to obtain the information needed to trace the policy and assist you.
Regards
Client Care Team