1 reviews | Active since Jun 2021
Thank you Metropolitan life
I would like to thank Refilwe Ramufhufhi and Nel from Metropolitan life and all who assisted.
I found myself this week in a very distressed situation with the passing of my father-in-law.
As a result of Covid a lot of delays took place from the notice of death and death certificate to the claim being processed. Luckily the claim was expidited and paid out a day before the funeral.
Words cannot express my greatfullness and appreciation for Refilwe and Nel. Apart from that we also encountered our electricity being off the whole day as a result of cable theft and our water pipe burst. All happening one day before the funeral.
Luckily the claim paid out just in a nick of time in order to get the municipality to assist with the electricity and also to get a plumber for the water pipes. Also we could pay for the transport, food and and all additional costs. Talk about having a bad turn of luck.
But luckily because of Refilwe and Nel's compassion and going the extra mile. All was sorted. A 1000 and more thank you's. May the same assistance and compassion you bestowed upon me, a stranger be returned to you ten fold. Thank you again from the bottom of my heart. Carol Jacobs
Thank you for taking the time to share your positive client service experience despite the challenging personal circumstances that plagued your week.
It is heartwarming to read that we were able to make a difference.
What matters to you, matters to us!
Warm regards
Client Care Team
Thank you for taking the time to share your positive client service experience despite the challenging personal circumstances that plagued your week.
It is heartwarming to read that we were able to make a difference.
What matters to you, matters to us!
Warm regards
Client Care Team
