PN
Priya N
1 reviews | Active since Jun 2009
27 Sept 2022, 08:30
Terrible to deal with
I'm writing this out of sheer frustration. My mom (policy holder) passed away in June. Through the entire grieving process I didn't have time to submit a *** of September I submitted everything that was required.... no feedback from Metropolitan whatsoever. Email sent to ask what's going on... I get a response to fill in the form as best as I can.... I do that and resend. Still no feedback. Why do I have to keep on following up?? And why can't this be a smooth process? All of the paperwork is there!
Please I need this sorted out.
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Metropolitan Life's replyOfficial
27 Sept 2022, 10:08Dear Priya
We acknowledge receipt of your complaint on HelloPeter.
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of your loved mom's passing. Our sincere condolences go out to you and your family.
We sincerely apologize for the difficulty that you have encountered with the delay in the claim. We apologize for the poor service experience thus far. We pride ourselves on delivering exceptional and unique service to our clients and we sincerely apologize for the inconvenience.
One of our Client Care Assessors will investigate the matter and revert back to you as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply27 Sept 2022, 10:08
Official
Dear Priya
We acknowledge receipt of your complaint on HelloPeter.
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of your loved mom's passing. Our sincere condolences go out to you and your family.
We sincerely apologize for the difficulty that you have encountered with the delay in the claim. We apologize for the poor service experience thus far. We pride ourselves on delivering exceptional and unique service to our clients and we sincerely apologize for the inconvenience.
One of our Client Care Assessors will investigate the matter and revert back to you as soon as possible.
Regards
Client Care Team