MH
Maryka H
1 reviews | Active since May 2017
06 Jul 2022, 14:17
Terrible service Metropolitan
Extremely disappointing service. I contacted Metropolitan last week of June to request a surrender on an amount still with them. I send through all documentation. When you phone you just get told 5 to 7 working days. Mailing is an absolute no no as nobody ever comes back to you. Is your company sinking like the rest of South Africa now??? I do not think I will consider referring you to anyone in future. Poor communication and extremely slow service. Please hand over the company to the chat bot at least he replies. VERY Disappointed.
Helpful (0)
Replies (3)0
Replies (3)
Metropolitan Life's replyOfficial
07 Jul 2022, 10:00Dear Maryka
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of the difficulties you have encountered with your surrender request. We apologize for the poor service experience. This is certainly not the type of experience we want our clients to have.
One of our Client Care Assessors will investigate the matter and revert back to you as soon as possible.
Kind regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of the difficulties you have encountered with your surrender request. We apologize for the poor service experience. This is certainly not the type of experience we want our clients to have.
One of our Client Care Assessors will investigate the matter and revert back to you as soon as possible.
Kind regards
Client Care Team
Metropolitan Life's reply07 Jul 2022, 10:00
Official
Dear Maryka
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of the difficulties you have encountered with your surrender request. We apologize for the poor service experience. This is certainly not the type of experience we want our clients to have.
One of our Client Care Assessors will investigate the matter and revert back to you as soon as possible.
Kind regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of the difficulties you have encountered with your surrender request. We apologize for the poor service experience. This is certainly not the type of experience we want our clients to have.
One of our Client Care Assessors will investigate the matter and revert back to you as soon as possible.
Kind regards
Client Care Team
MH
Maryka H's updateReviewer Update
08 Jul 2022, 07:57I would like to raise the stars on this matter. Thank you client care (Beverley) Metropolitan for the urgent assist and the clearing up and finalizing on this matter. Your assistance was absolutely the best. Fast, efficient and very clear. Thank you for keeping me updated on the matter and the assist to get amount paid out. I am very thankful and would again look to Metropolitan in future.
Regards
Maryka
Regards
Maryka
MH
Maryka H's update08 Jul 2022, 07:57
Reviewer Update
I would like to raise the stars on this matter. Thank you client care (Beverley) Metropolitan for the urgent assist and the clearing up and finalizing on this matter. Your assistance was absolutely the best. Fast, efficient and very clear. Thank you for keeping me updated on the matter and the assist to get amount paid out. I am very thankful and would again look to Metropolitan in future.
Regards
Maryka
Regards
Maryka
Metropolitan Life's replyOfficial
08 Jul 2022, 08:53 Good day Maryka, Trust that you are well. We acknowledge receipt of your complement sent through the Hellopeter platform. Metropolitan cares about you and all our valued clients. We would like to thank you for taking the time to express your delight in the service you received from Beverley Kannemeyer (Complaints Assessor) We appreciate you sharing your experience with us, we continue to stand together with our clients.
Regards
Client care Teams
Regards
Client care Teams
Metropolitan Life's reply08 Jul 2022, 08:53
Official
Good day Maryka, Trust that you are well. We acknowledge receipt of your complement sent through the Hellopeter platform. Metropolitan cares about you and all our valued clients. We would like to thank you for taking the time to express your delight in the service you received from Beverley Kannemeyer (Complaints Assessor) We appreciate you sharing your experience with us, we continue to stand together with our clients.
Regards
Client care Teams
Regards
Client care Teams