Terrible Service from Metropolitan staf***gomotso Mokobe and Thimna Mavuso)

I made a claim on policy on the 2nd of July 2020. After submitting all the necessary documents I was told they received all documents and they will contact me. I have been waiting for 3 Months now without getting a response. I have been sending escalation emails to people who are dealing with this case, Kgomotso Mokobe and Thimna Mavuso with no luck, i tried calling them several times but no one ever answers the phone. I am very disappointed at how Metropolitan treats clients.