BT
Bakithi T
1 reviews | Active since Apr 2019
02 Feb 2026, 11:09
Terrible service
These guys are making it very difficult to get my brother added to my policy, they asked me to pay my arrears before they can do it which i did but now they are telling me about more arrears on my policy which i have no knowledge of, and this guy lungisile sam keeps asking for proof of payment which i told him i am unable to provide as i paid 3 premiums using payat, i cannot give him proof of payment but this should appear on my side. this is a final notice please add my brother to my policy or cancel it if you are unable to
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Metropolitan Life's replyOfficial
02 Feb 2026, 12:33Dear Bakithi T We acknowledge receipt of your complaint. As Metropolitan we strive in providing excellent service to all our clients. We confirm that we are busy investigating your complaint. One of our escalation specialists will revert to you shortly. Yours sincerely, Client Care Team
Metropolitan Life's reply02 Feb 2026, 12:33
Official
Dear Bakithi T We acknowledge receipt of your complaint. As Metropolitan we strive in providing excellent service to all our clients. We confirm that we are busy investigating your complaint. One of our escalation specialists will revert to you shortly. Yours sincerely, Client Care Team