TERRIBLE SERVICE BY METROPOLITAN LIFE

I have a five year lumpsum investment with Metropolitan Life that has now matured but I am struggling to get my money to be paid out. I have already called Metropolitan Life four times and each time they tell me that all the documents are completed and that they are just waiting for authorization and each time they are escalating the matter to Management which clearly does not happen. I had to re-submit my bank statement mid last month because they lost the one I initially submitted.

It is really disappointing and infuriating what companies like Metropolitan Life treat clients. It is so easy and quick to invest but such a lengthy, irritating and depressing process when it comes to claiming your money. I was thinking of re-investing some of the money but how can I do that when I am getting such a bad service? I will clearly struggled again should I re-invest with Metropolitan Life. I want my money to be paid out by the end of business day tomorrow. This is really unacceptable. My plans are now on hold because of unprofessionalism of Metropolitan Life